I have a free account at experian as an individual and tried the experian boost with my...

GetHuman2710670's customer service issue with Experian from April 2019

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The issue in GetHuman2710670's own words
I have a free account at experian as an individual and tried the experian boost with my credit union Self-Help Credit Union and got a message that they ran onto a problem completing the scan and someone would get back with me but they did Identify my T-mobile account I have been paying. Also I logged in just to experian and it said I received a boost FICO *** I believe yet when I go to the experian boost link for my Self-Help Credit union it is still saying they ran into a problem so I am confused and need clarification. **I was a little paranoid of giving someone credentials to login to my checking account where I have all my money so also some reassurance would help that this is experian doing this and it is legit.**Also does it keep monitoring that account if I add other utilities or is it only manually triggered by my request to rescan.**Thank you**Charles Jones
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Experian

Customer service issue
Reported by GetHuman2710670
Apr 9th, 2019 - 3 mons ago
I have an issue with Experian too
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Seen by 22 customers so far
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Timeline
GetHuman2710670 started working on this issue
Apr 9th 6:18pm