Remove fraud alert. Just lock my account to prevent fraud.

GetHuman2607783's customer service issue with Experian from March 2019

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The issue in GetHuman2607783's own words
I wanted just a lock placed on my*account but I misunderstood the instructions and placed a fraud alert*instead. There is no fraud yet even though Credit Karma said that one of my passwords (an Excel spreadsheet where I keep my bank data) had been compromised. Please remove the fraud alert and instead just put a*lock on my account. I now use Credir Karma to get my credit information. Call me at (***)***-**** if you wish. This concerns Experian, of course. I successfully put a lock on the other two credit services. I don't want Experian saying that there is a fraud alert when there isn't. Thank you.*Kenneth Darwinn
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Experian

Customer service issue
Reported by GetHuman2607783
Mar 27th, 2019 - a mon ago
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GetHuman2607783 started working on this issue
Mar 27th 9:11pm