I checked to see if my Credit Freeze was still in effect. Hear some expire after a year...

GetHuman1663518's customer service issue with Experian from November 2018

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The issue in GetHuman1663518's own words
I checked to see if my Credit Freeze was still in effect. Hear some expire after a year. It was still frozen, but by looking at it, the freeze was removed. When trying to reinstate the freeze, your system can seem to identify me. I have wasted * hours fighting with your website without success to get freeze re-inststed. You automated call system is worthless for my problem. Need to speak to a human!!!!
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Experian

Customer service issue
Reported by GetHuman1663518
Nov 30th, 2018 - 6 mons ago
I have an issue with Experian too
Not resolved
Seen by 10 customers so far
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Timeline
GetHuman1663518 started working on this issue
Nov 30th, 2018 9:15pm