I received an alert from credit wise this morning reporting that GM Financial had not r...

GetHuman1695446's customer service issue with Experian from December 2018

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The issue in GetHuman1695446's own words
I received an alert from credit wise this morning reporting that GM Financial had not received two payments for our leased vehicle. Two months ago I changed the payment method online and was assured by GM Financial that it was set up properly. Apparently the data input for the bank account number was incorrectly entered. I paid the full amount owed as of today December *, **** and am now current. My credit score is excellent and I have a ***% on time payment record. I would like to register this information in order to protect my excellent score.
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Experian

Customer service issue
Reported by GetHuman1695446
Dec 5th, 2018 - a mon ago
I have an issue with Experian too
Not resolved
Seen by 5 customers so far
Similar issue to 9559 others
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Timeline
GetHuman1695446 started working on this issue
Dec 5th, 2018 5:24pm