In August, ****, I received a letter from experian saying that since I have a security...

GetHuman1530801's customer service issue with Experian from November 2018

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The issue in GetHuman1530801's own words
In August, ****, I received a letter from experian saying that since I have a security freeze in my credit report they needed to inform me of changes to my name, address, SS number reported to you by a creditor. If there had been an address change, letter had ben sent to both addresses at the time my report was frozen and to any newly reported addresses. I ordered my credit report and made a few changes on my personal information. However, I was unable to find out if name, address or *SS number had been changed. This week we had a call from a Title company saying that someone is trying to take a loan our against a property the my husband owns but I don't have title to. The title co shows me on the title also--BIG RED FLAG. They though something might be amiss and called us. We did NOT initiate this loan and feel that our identity may have been used to set up new accounts in our names. I have tried to call you, but it is impossible to reach a live person and explain this in detail. I need to know why our credit freezes did not stop this. I have since places a fraud alert on my account also and will be doing so for my husband.

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Experian

Customer service issue
Reported by GetHuman1530801
Nov 9th, 2018 - 3 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 8109 others
0 customers following this

Timeline

GetHuman1530801 started working on this issue
Nov 9th, 2018 5:38pm

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