Experian Customer Service Issues

I am experiencing difficulties accessing a Google product because it seems my access has been suspended. This is likely due to a violation of either the Google Terms of Service or product-specific Terms of Service. For further details on the guidelines, I should refer to the homepage of the affected Google product. Google has the authority to disable an account for investigation, suspend a user from accessing a specific product or the entire Google Accounts system, and terminate an account with or without notice. If you think your access to the product was mistakenly suspended, you can contact Google for assistance.

Dispute Action Requested: Closed account incorrectly reported as open with alleged failure to pay. Attached are documents challenging the Credit Bureau's reporting. Enclosed is a letter from the lender, JP Morgan Chase, addressed to S.M. and A.W., dated 12/01/[redacted]. The letter references Loan #[redacted]74 and property address [redacted] Bell Rd. Los Gatos, CA [redacted], identifying the loan as a Settlement Agreement fully closed on September 29, [redacted]. Errors noted on the Credit Bureau report include a Balance Update as of September 26, [redacted], despite settlement on September 29, [redacted]. Additionally, the report labels the loan as "charged-off," not reflecting the settlement terms or payments made as per the agreement. Discrepancies in the Payment History for September [redacted] and September [redacted] are also highlighted. Clarification and corrections are requested based on the information provided in the letter.

My elderly in-laws lived in Oregon next to us, and my husband helped them set up a Frontier account at their Senior Living center. When they moved to Coalville, Utah, it seems the account was transferred there. A recent credit check for a new credit card application showed an outstanding balance with Frontier for $[redacted].59 linked to this account. Despite my husband's efforts to close it, it was only closed in July [redacted]. We were unaware of this balance affecting our credit, as we never lived in Coalville or used this service. Unfortunately, my father-in-law has passed away, and my mother-in-law is elderly. I am reaching out to dispute these charges since we never used the account or lived at that address. Frontier has made a note of our dispute, and we are hopeful that this issue will be resolved promptly. Thank you for your assistance in this matter. -Nina Secor

Hello, this is Eli Schrock. I am requesting the cancellation of my Experian credit report account. The reference number on my credit card statement is FC3PH2V1, showing the billing issue. I have been unsuccessfully attempting to contact a representative for three months regarding this matter. I have not utilized the services and have been charged erroneously six times at $19.99 each on my Mastercard ending in -[redacted]. Despite trying, I was unable to log in successfully. I kindly ask for a refund of the charges. If I require your services in the future, I will sign up accordingly. Thank you for addressing this promptly. Regards, Eli Schrock from [redacted] Bayview Drive, Allegan, MI [redacted] (born 11/06/[redacted]), currently stationed overseas.

Hello, my name is Joanne T. I am a member with the membership number [redacted]47. My monthly payment is $24.95, and I expect access to all three bureau reports for this fee. The service has only provided me with access to the Experian report for the past year, which is not what I am paying for. I have tried calling the numbers on the website for help, but to no avail. I am frustrated and disappointed with the service and demand a resolution promptly. Kindly contact me as soon as possible so we can discuss and resolve this issue.

Six months ago, I had the extended fraud alert removed from my credit accounts without ever requesting it in the first place. Now, as I apply for a business loan, I find the fraud alert back again. I tried to contact the company to add my telephone number to the fraud alert, seeking to improve my credit. I aim to have it completely removed, but it seems I will need to send yet another request by mail to Experian. In the meantime, I request to have my phone number included in the fraud alert so that creditors can reach me for verification purposes. I am frustrated as this obstruction not only impacts my ability to access credit but also leads other bureaus to mirror this alert, despite Equifax and TransUnion having removed it. I am looking for a direct phone line to speak to a representative but have been unable to reach anyone after spending all day trying. This situation infringes upon my consumer rights and needs immediate resolution.

I am Joanne Tye and my membership number is [redacted]47. I have been paying $24.95 per month for well over a year, maybe more than two years, for access to all three credit bureaus. However, I have only been given access to one report. I would like to change my membership to only one Experian report, which costs $19 or $19.95. Please stop charging me $24.95 as I am not getting the services I am paying for. I have been trying to contact Experian for several days, but the automated system is not working properly, and I am unable to speak to a human to address my issue. If I do not hear back within 24 hours, I will cancel my membership by November 21. This level of customer service is unacceptable from Experian, and I am extremely disappointed in the way this has been handled.

I recently received a text message stating that I had been approved for a $5,[redacted] loan, even though I never applied for one. This seems suspicious, and I fear someone might be using my credit information fraudulently. I reached out to Experian via email and tried contacting them over the phone multiple times without success. I have been paying for their services for months and am disappointed by the lack of customer support when I need to discuss a concerning issue. I request a real person to address my concerns promptly or I will consider canceling my subscription. Please reach out to me at [redacted] or [redacted]. Thank you, Phillip Mark York.

I just got an email from the In re Anthem, Inc. Data Breach Litigation Settlement Administrator regarding a Credit Monitoring Settlement Award. The email includes an activation code and instructions to redeem it through Experian by November 20, [redacted]. If I need help or don't have internet access, I should call Experian's customer care at 1-[redacted]. For questions about the Anthem Settlement, I can visit www.databreach-settlement.com or call 1-[redacted].

My spouse is trying to unfreeze her Experian credit report, but she's facing difficulties. When she calls Experian and verifies her identity, she encounters unhelpful messages and gets disconnected when she tries to unfreeze the credit. Online, after submitting proof of identity, she receives an error message saying, "Security Freeze Error: We are unable to process your request." Contacting the provided number goes in circles without resolution. We are trying to raise our credit line at our bank, but the inability to access her Experian report is causing a delay. Communication with Experian's support has been unsuccessful, and we are looking to resolve this issue promptly.

I am seeking to purchase a car today and require a complete removal of my credit freeze. I do not have my PIN readily available and cannot wait for it to be sent by mail. I have provided all necessary information online, including SSN and date of birth, to lift the freeze, but it seems like a challenging puzzle. My sales representative, F.W. from Dorschel Kia in Rochester, NY, needs access to my credit information promptly. It has been difficult to reach a live person for assistance in this matter. I urgently need the freeze lifted for the dealer to review my excellent credit. I prefer a direct phone call at [redacted] for resolution or contact with F.W. at [redacted] with my approval. Prompt human assistance is crucial today. I am eager for a personalized response, not an automated one.

I tried to unlock my credit report but faced issues with the automated system after calling multiple numbers for over an hour. Even though I had a PIN number, I was told I didn't have an account. I managed to unlock my reports with other companies in just 5 minutes. Due to this, my husband and I faced problems with our bank application. The poor customer support is concerning, and I am escalating this issue to the following representatives: Dyann Ross and Eric Stein cc: Senator Richard Blumental, Senator Christopher Murphy, Congressman Jim Himes

I am requesting a reimbursement of $36.95 for an unauthorized charge on my account, which also led to a $15.00 overdraft fee. This charge caused me to face embarrassment at the store when my payment was declined, and I had to put back groceries, impacting my ability to feed my children. I am a satisfied user of Lexington Law and Credit Karma for credit repair and consolidation services. As a credit bureau, it is crucial for your company to handle all financial services accurately and prevent fraudulent activities consistently. I urge you to address these unauthorized charges promptly, as your business evaluates people based on their payment consistency, yet there seem to be multiple cases of unauthorized charges occurring.

I recently received an alert regarding an attempt to use my SSN for credit at an address I was planning to move to but ended up not doing so. I suspect it was my former landlord, who has access to all my information from the rental agreement I completed. The alert indicates that someone at [redacted] Leeds Court, Benicia, tried to use my SSN for credit on August 28th, and I just received this notification on November 18th. Despite being certain it was my ex-landlord due to the address, I need concrete proof. I decided not to move into the property on August 16th due to health hazards and cleanliness issues, and I have been struggling to get my deposit and rent refunded since then. Dealing with Experian to resolve this issue has been incredibly challenging. I'm 64 years old, and this situation is causing me undue stress. I would appreciate any assistance you could provide.

I am unhappy with the inaccuracies in my credit report, which caused me embarrassment with my family and employees during a cruise. I possess recent credit reports from all three agencies showing high scores: Experian [redacted], Transunion [redacted], and Equifax [redacted]. However, the report I received from you suggested fraud and high risk due to authentication issues and lack of data. This mistake needs urgent correction, especially considering my stable financial status - I own a mortgage-free home, have a substantial inheritance, pay for my two cars, maintain a flawless record with Chase Bank, put all six of my children through college, and am in the process of buying a new property in Florida. I have just returned from a cruise and am planning trips to Alaska and the Mediterranean. The implication of fraudulent activities is baseless, given my successful limousine company and solid financial background. I trust that you will promptly rectify this error in the report.

I require assistance in speaking with a live representative over the phone to unlock my credit report. I am in the process of applying for a HELOC, and the bank needs to check my credit. I have not been able to connect with a live person using the provided Experian phone numbers on their website. I do not remember receiving a "PIN" when I first locked my credit in [redacted], so I cannot unlock my profile online through Experian's services. I am hesitant to mail my identification documents to a PO Box in Texas. Kindly supply a phone number where I can speak with a live representative to verify my identity and unlock my credit profile. Thank you for your help. -Ryan S. [redacted]

I am currently trying to unfreeze my credit with Experian to apply for a credit card. Last year, due to credit bureau hacks, I froze it. However, when I enter all the necessary information, I keep getting an error message stating they can't honor my request to temporarily lift the security freeze. I am hesitant to send my information by mail as it may not be secure. I have been unsuccessful in trying to reach Experian electronically or by phone. Even signing up for their paid service resulted in an internal server error and directed me to call 1-[redacted], where I had to re-enter all my personal details only to be redirected to their website again. I urgently need Experian to contact me to resolve this issue as it is time-sensitive. Thank you.

I reached out to Verizon to address my dispute but was told they have no record of an account under my SS#. Despite this, I need them to confirm this in writing to rectify my credit report. Frios and another Verizon affiliate also confirmed there is no activity under my SS#. This mix-up is harming my credit score. Verizon's address associated with the collection account is wrong, and they claim there are others with my name but not my SS#. I require proof of any supposed contract, notification of the debt owed, and any details regarding the collection process. The situation is further complicated because an external collection agency is involved with no information shared. I felt compelled to involve the police due to lack of transparency from the collection calls. I urge for a swift resolution to this matter.

I need assistance verifying my identity to register a keyfob with MDToolBox. There is a fraud alert from Experian that I accidentally placed on my credit report last June. I am not an Experian member. I have an account with Equifax where the fraud alert has been removed. Three days ago, I sent documents (such as my driver's license, utility bill, social security information) by Overnight mail to Experian in Allen, Texas in order to establish my identity with them. Despite this, I have not received any callbacks. When trying to contact Experian, the voicemail prompts default to adding another fraud alert to my credit report. My patients need their electronically prescribed controlled substances, and MDToolBox requires a registered keyfob with my Experian-verified identity. Your help with this matter would be greatly appreciated.

My name is Evelyn Bruce, my birthday is 8/10/74. My social security number is [redacted]-02-[redacted]. My address is [redacted] South Main Street, Adairville, Kentucky, [redacted]. I have been charged since 4/28/[redacted] for services I couldn't access as I didn't have a phone or computer. I canceled my subscription within one to two weeks of signing up. I have the dates of the charges and want a refund of $[redacted] for the 8 charges totaling $[redacted].62. I informed Experian that I no longer wanted the service, yet they continued to charge my card multiple times. Due to my lack of access to technology, I couldn't monitor these transactions. I cancelled within 7 days of signing up, so it is fair that I receive a refund of the charged amount.