If only I could talk to a real person instead of an AI algorithm...

GetHuman1347939's customer service issue with Experian from October 2018

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The issue in GetHuman1347939's own words
login to see an alert ... I can't respond to an Experian email alert because the login does not accept what I understand to be my user name and password. I also have a ** digit PIN and a * digit PIN. I had requested a temporary freeze lift and received it to refinance my house. I suppose that is what the alert is about, but I don't know.**I would like for a human being at Experian to explain to me how to respond to the alert that I can't access.
I can't talk to a real human being, can't log in, can't understand why my username and password doesn't work
Having a person call me and explain how to access my alert and to explain whether I have an account or membership, because I don't know.
I don't think I am a customer. Credit reporting agencies collect information on me and determine scores entirely without my permission or assent. All I expected was to be able to login, lift a freeze and reset a freeze.
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I don't know* credit reporting alert maybe?
Customer service issue
Reported by GetHuman1347939
Oct 15th, 2018 - 4 years ago
Not resolved
Seen by 12 customers so far
Similar issue to 6912 others
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GetHuman1347939 started working on this issue
Oct 15th, 2018 3:12pm