I am unable to sign up for your free credit freeze account option. I completed part of...

GetHuman1333538's customer service issue with Experian from October 2018

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The issue in GetHuman1333538's own words
I am unable to sign up for your free credit freeze account option. I completed part of your on line sign in to include user name and SS number, but got bounced out of the screen before being allowed to enter a password, or answer a security number. Now the screen will not let me use the user name because it is already taken (as a result of my initial effort), and I have tried to start over using a different user name, with the correct SS number and the site says it experienced an internal error and kicks me out again. How do I sign up? It is next to impossible to talk to a real person, and the one I did talk to transferred me to Equifax instead of Experion, so I lost all that time with no result. I've already got the Equifax version of this program. I need yours. How do I get it?
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Experian

Customer service issue
Reported by GetHuman1333538
Oct 12th, 2018 - 8d ago
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Seen by 4 customers so far
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Timeline
GetHuman1333538 started working on this issue
Oct 12th 5:33pm