I signed up for your credit freeze offer after a massive data breech last year. I now n...

GetHuman1322036's customer service issue with Experian from October 2018

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The issue in GetHuman1322036's own words
I signed up for your credit freeze offer after a massive data breech last year. I now need to unfreeze it, but do not have the PIN available. I urgently need to unfreeze my credit as I am in the midst of refinancing a mortgage and just realized it is frozen. The mortgage application is time -limited and I would like to speak to someone urgently to get this resolved. I have been on your website and tried to unfreeze the credit, but was unsuccessful. I am happy to provide you with all the information you need to ensure I am the correct person.
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Experian

Customer service issue
Reported by GetHuman1322036
Oct 11th, 2018 - a mon ago
I have an issue with Experian too
Not resolved
Seen by 5 customers so far
Similar issue to 6814 others
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Timeline
GetHuman1322036 started working on this issue
Oct 11th 9:52pm