On August *, I reached out to my insurance company to request a rerate on my homeowners...

GetHuman-jfenster's customer service issue with Experian from August 2018

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The issue in GetHuman-jfenster's own words
On August *, I reached out to my insurance company to request a rerate on my homeowners policy. I was told they would include a credit check with Experian, so I reached out to the customer service line to unfreeze my report for a month. I was given a confirmation number that my report had been temporarily unfrozen on that call, although I was told that it might take up to three days before the unfreeze was effective. I called my insurance company on August ** to try the rerate. They told me my credit report was still frozen. I called your cusomer service line again this morning, and the automated system told me my credit report was frozen. I tried to unfreeze it again, and was told I had to provide an incredible amount of documentation in order to unfreeze my report. I have verified my identity multiple times, I have the required PIN, and yet, I can't seem to get a human to talk to me, nor does my report become unfrozen. PLEASE HELP!! *Thank you.
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Experian

Customer service issue
Reported by GetHuman-jfenster
Aug 13th, 2018 - a yr ago
I have an issue with Experian too
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GetHuman-jfenster started working on this issue
Aug 13th, 2018 1:45pm
GetHuman-jfenster indicated the issue is not fixed yet.
Aug 13th, 2018 2:49pm
GetHuman-jfenster indicated the issue is not fixed yet.
Aug 16th, 2018 3:07pm