I was trying to see why this employer could not verify my iden***y for a job. They ask...

GetHuman819606's customer service issue with Experian from June 2018

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The issue and preferred resolution, in GetHuman819606's own words:
I was trying to see why this employer could not verify my iden***y for a job. They ask me did I have a freeze on my account with Experian and I told them no I was asked to check so I called the *** number and I was pressing the number key for no I did not want a freeze and it froze my account. So I googled the number to talk to someone so I could get the freeze off and I was on with an agent and the agent was telling how to lift it so I followed the steps and I guess something with the security questions was off and said it could not verify my iden***y so I asked for a manager and I got no where please help all of this happened today.
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Experian

Customer service issue
Reported by GetHuman819606
Jun 25th, 2018 - 2 mons ago
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GetHuman819606 started working on this issue
Jun 25th 9:31pm