I want to get my credit freeze lifted. I have the official letter from Experian that in...

GetHuman697715's customer service issue with Experian from May 2018

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The issue in GetHuman697715's own words
I want to get my credit freeze lifted. I have the official letter from Experian that includes my pin. The automated service for some reason will accept all prompts with the exception of the pin. Once it decides it “doesn’t get that” it will send you on a loop asking for all the information again and at last minute tells you to mail in about ** forms!!!! The other three credit bureaus were a breeze. You’d think that because Experian got most of us into this mess that they would have at least have a better customer service department. I’m livid!!!
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Experian

Customer service issue
Reported by GetHuman697715
May 18th, 2018 - 10 mons ago
I have an issue with Experian too
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Seen by 17 customers so far
Similar issue to 628 others
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GetHuman697715 started working on this issue
May 18th, 2018 8:03pm