I paid but seller didn't send the product. So I contact to seller and seller said**'you...

GetHuman-sooomin's customer service issue with Etsy.com from February 2019

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The issue in GetHuman-sooomin's own words
I paid but seller didn't send the product. So I contact to seller and seller said**'you have to contact at ETSY as they have the money it is never been deposited into my account because I have never use that account in over a year sorry for the confusion'**I still didn't get my money back, and I don't know how to contact to ETSY.**Also I read about 'how to open a case' but I couldn't find the option for opening the case.
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Customer service issue
Reported by GetHuman-sooomin
Feb 28th, 2019 - 3 mons ago
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Feb 28th 3:41pm