I ordered a necklace on etsy. I needed the letter "R" initial necklace. Where indicated...

GetHuman1976324's customer service issue with Etsy.com from January 2019

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The issue in GetHuman1976324's own words
I ordered a necklace on etsy. I needed the letter "R" initial necklace. Where indicated on seller site, I entered "R" for personalization. I was sent an "L." I contacted seller and he said to return, economy shipping no insurance, and he would refund or send out the "R." I did return this necklace and he has refunded me the shipping costs but he has now disappeared and will not respond about refund or new necklace!? I'm not even sure if he has received the original necklace back. But I did spent around $***.** on this and would not have ordered from a place so far away as India had I known. Please help sue ferranti Re: Order *********** on Nov **, ****
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Etsy.com

Customer service issue
Reported by GetHuman1976324
Jan 16th, 2019 - 9 mons ago
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GetHuman1976324 started working on this issue
Jan 16th 3:39pm