My issue is not fixed. Etsy said they'll contact the seller and have them contact me. They have not. I tried to email them and cannot connect.

GetHuman-crenna's customer service issue with from August 2018

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The issue in GetHuman-crenna's own words
Contact the sellers or have them contact me! ... Etsy help called me today and gave me the gmail for the sellers. I tried to contact them and I CANNOT. I get messages like they do not have a valid certificate AND Safari can't find the site. I need to get in touch with the sellers to change may order! Help!
I tried the information that Etsy gave me to contact the sellers, but I am unable to do that! I'm not sure the site is valid.
I need to either cancel one of the queen size headboards (brown stain) and get a credit on our credit card or change to two twin size headboards. I need to speak to to the sellers.
This is my first order* I was planning on ordering a few more items, but I'm hesitant now, unless my issue is resolved. My order totaled $***!! I need a resolution!
Yes! My husband and I have BOTH tried to contact the sellers and Etsy!
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I ordered * headboards from Reclaim Vintage Charm on Etsy and I need to change the order.
Customer service issue
Reported by GetHuman-crenna
Aug 15th, 2018 - a yr ago
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GetHuman-crenna started working on this issue
Aug 15th, 2018 10:06pm
GetHuman-crenna indicated the issue is not fixed yet.
Aug 15th, 2018 10:06pm
GetHuman-crenna indicated the issue is not fixed yet.
Aug 15th, 2018 10:17pm