My issue is not fixed. Etsy said they'll contact the seller and have them contact me. They have not. I tried to email them and cannot connect.
GetHuman-crenna's customer service issue with Etsy.com from August 2018
Help with my Etsy.com issue
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Etsy.com doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-crenna will need to dig through the advice provided by Etsy.com, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-crenna can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Etsy.com has better answers for you: Etsy.com Help Center
The issue in GetHuman-crenna's own words
Contact the sellers or have them contact me! ... Etsy help called me today and gave me the gmail for the sellers. I tried to contact them and I CANNOT. I get messages like they do not have a valid certificate AND Safari can't find the site. I need to get in touch with the sellers to change may order! Help!
I tried the information that Etsy gave me to contact the sellers, but I am unable to do that! I'm not sure the site is valid.
I need to either cancel one of the queen size headboards (brown stain) and get a credit on our credit card or change to two twin size headboards. I need to speak to to the sellers.
This is my first order* I was planning on ordering a few more items, but I'm hesitant now, unless my issue is resolved. My order totaled $***!! I need a resolution!
Yes! My husband and I have BOTH tried to contact the sellers and Etsy!
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