On Sept * I wrote and mailed letter to equifax along with copy of drivers license and...

GetHuman5322472's customer service issue with Equifax from October 2020

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The issue in GetHuman5322472's own words
On Sept * I wrote and mailed letter to equifax along with copy of drivers license and SS* as told to do by someone on phone there asking to have freeze lifted on my credit. On Sept ** I called equifax and it had not been done yet but lady on phone after asking me many questions lifted freeze from Sept ** thru Oct *, ****. Immediately I called Dish and person there checked and yes lift had been done but he got this message "This request cannot be completed because the information submitted did not return the credit file match". And yes we checked and triple checked and he had correct info from me. He says this usually means not enough credit built up. I pay about $*,***.** per month on two credit cards. This will be only transactions on my account as I own my home and my car and do not owe any money on them. Does the money I pay on my credit cards not count toward building up my credit? Because of this statement, I could not have Dish installed in my home. CAN YOU PLEASE TAKE THAT STATEMENT OFF? He said if that statement had not been there I would have been approved. I requested a copy of my equifax credit report and am receiving next week. Thank you for helping me.

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Customer service issue
Reported by GetHuman5322472
Oct 1st, 2020 - 2 years ago
Not resolved
Seen by 13 customers so far
Similar issue to 1034 others
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GetHuman5322472 started working on this issue
Oct 1st, 2020 7:38pm