I received a phone call from a man claiming to be from federal offices, and he proceede...

GetHuman-kexaldri's customer service issue with Equifax from October 2019

Help with my Equifax issue
The issue in GetHuman-kexaldri's own words
I received a phone call from a man claiming to be from federal offices, and he proceeded to scam me out of a couple thousand dollars. He took my SS number over the phone. I called Equifax earlier this morning to report it and was told to fax documents of my identification, including my SS card and my driver's license along with a cover letter for the reason of faxing. I tried to fax the documents multiple times, but they did not go through. I was hoping that if I sent the documents by email, Equifax would have my information to start putting a watch on my SS number.

GetHuman-kexaldri did not yet indicate what Equifax should do to make this right.

How GetHuman-kexaldri fixed the problem

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Equifax

Customer service issue
Reported by GetHuman-kexaldri
Oct 2nd, 2019 - 2 years ago
Fixed
Seen by 20 customers so far
Similar issue to 4733 others
0 customers following this
Items needed
Account holder name
Billing address
DOB
Last 4 of SSN
Email on account
Phone number

Timeline

GetHuman-kexaldri started working on this issue
Oct 2nd, 2019 4:38pm
GetHuman-kexaldri indicated the issue is not fixed yet.
Oct 2nd, 2019 4:39pm
GetHuman-kexaldri indicated the issue is not fixed yet.
Oct 2nd, 2019 4:39pm
GetHuman-kexaldri indicated the issue is not fixed yet.
Oct 2nd, 2019 4:39pm
GetHuman-kexaldri indicated the issue is not fixed yet.
Oct 2nd, 2019 4:39pm
GetHuman-kexaldri confirmed the issue is fixed. Hooray!
Oct 2nd, 2019 4:39pm