I bought the Sims * and began to download it on my macOS High Sierra laptop version...

GetHuman-moulinro's customer service issue with Electronic Arts from August 2018

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The issue in GetHuman-moulinro's own words
I bought the Sims * and began to download it on my macOS High Sierra laptop version **.**.*. I downloaded Origin for Mac, created an Origin Account, logged in, clicked 'redeem product code', inputted my The Sims * product code, and next The Sims * was supposed to begin downloading, but it didn't. I tried redeeming the code again and it told me that the code had already been redeemed. How do I finish downloading the game?
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Electronic Arts

Customer service issue
Reported by GetHuman-moulinro
Aug 26th, 2018 - 4 mons ago
I have an issue with Electronic Arts too
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GetHuman-moulinro started working on this issue
Aug 26th 6:27am