Purchased Titanfall* for Xbox One. Played over *,*** games of it. It now goes to "Trial...

GetHuman-mburgess's customer service issue with Electronic Arts from May 2018

Help with my Electronic Arts issue
The issue in GetHuman-mburgess's own words
Purchased Titanfall* for Xbox One. Played over *,*** games of it. It now goes to "Trial" with no options but to purchase or play in trial. I reinstalled using disk with same results. Considered going pro with time I have spent on this game, stats, and suggestion from others. I don't want to lose my stats. How do I get to multiplayer and not trial? tf* soon?
GetHuman-mburgess did not yet indicate what Electronic Arts should do to make this right.
I have an issue with Electronic Arts too
How GetHuman-mburgess fixed the problem
We are waiting for GetHuman-mburgess to fix the problem and share the solution with the rest of us customers.
Please help with my Electronic Arts issue
Do you have a customer issue as well?
We can help you get Electronic Arts's attention and get better help faster. Tap below to get started.
Having Electronic Arts issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Electronic Arts email you?
This email address isn't valid

Electronic Arts

Customer service issue
Reported by GetHuman-mburgess
May 19th, 2018 - 7 mons ago
I have an issue with Electronic Arts too
Fixed
Seen by 6 customers so far
Similar issue to 98 others
0 customers following this
Items needed
Email on Account
Username
Password
Game Name
Console
Version Type
Name of Account Holder
Timeline
GetHuman-mburgess started working on this issue
May 19th 7:35am
GetHuman-mburgess indicated the issue is not fixed yet.
May 19th 7:43am