Easyjet Customer FAQ

As long as the details on the photo page of your passport are clearly legible and the chip is not damaged, fading on the front cover should not pose a problem for flying with EasyJet. EasyJet primarily needs to check your identification and visas (if applicable). However, it's always recommended to keep your travel documents in good condition to prevent any potential issues at immigration in the country you're visiting. If you're concerned about the condition of your passport, it may be best to renew it before travelling.

Yes, you can change a flight for just one passenger. Log into Manage Bookings on the Easyjet website, then select the booking that needs to be changed. From there, you can choose which passenger's flight to alter. Be aware that changes to bookings may incur a fee, and the price difference between the original flight and the new flight must be paid at the time of change. The fee and price differences depend on the time of the change, the new flight's cost, and the specific fare rules that apply to the ticket. Please review all the modifications before finalizing the changes.

That sounds like a mistake. Double charges are typically errors and should be addressed promptly. We suggest you check your bank statement to confirm the double charge. If there's indeed a duplicate charge, you should contact your bank or card provider. They might ask for specific details like the transaction date and amount. Keep in mind, sometimes a pending transaction might show up in your account that looks like a double charge, but it will not be processed. If the issue persists, reaching out to EasyJet directly for help might be necessary. Sorry for the inconvenience and thank you for your understanding.

The allowable luggage for your Easyjet booking depends on what you've selected during your booking process. Generally, every passenger can bring one small cabin bag onboard for free. The maximum size of this bag must be 45 x 36 x 20 cm, including handles and wheels. If you’ve booked an Up front or Extra legroom seat, you can bring an additional large cabin bag with a maximum size of 56 x 45 x 25 cm. If you'd like to check luggage into the hold, you need to purchase a bag allowance, which is not included in standard fares. Each passenger can purchase up to three hold bags. A standard hold bag is up to 23 kg. Overweight charges apply if exceeding this.

We're sorry to hear about your cancelled flight. Refunds from Easyjet usually take up to 28 working days to process. If you still haven't received your refund after this period, there may be a delay due to high volume of requests Easyjet is dealing with. Please be patient and rest assured that Easyjet is working diligently to handle all refund requests as quickly as possible.