I booked * hold bag and when I went to check in the web site asked if I wanted to add a...
GetHuman2955811's Baggage Problem issue with Easyjet from May 2019
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Top Tip from another customer
If you've travelled on multiple airlines, the airline that takes you to your destination is always responsible for retrieving your bag, even if you departed on a different airline.
The issue in GetHuman2955811's own words
I booked * hold bag and when I went to check in the web site asked if I wanted to add a hold bag and indicated that I did not have a hold bag so I indicated I wanted * hold bag. When I paid and looked at the receipt, I noticed that I paid for a second hold bag. I DO NOT WANT * HOLD BAGS, I ONLY NEED * HOLD BAG. sorry about the capitals. Before I paid, no where did the web site indicate that I had * HOLD BAGS so it was after I paid I found out about the extra bag. I would like this changed to * hold bag and be refunded the amount extra that I was charged.**Rob Smith*EX*ZLK*Flight EJU*****May ** from Venice to Nice *Departing at **:**.**Thank you
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