Baggage refund because I didn’t use it

GetHuman-melane's customer service issue with Easyjet from September 2018

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The issue in GetHuman-melane's own words
Get a refund for prepaying to check a bag that I didn’t utilize. ... Good Morning, I prepaid to check a bag for my flight on September **, **** from Berlin to Barcelona but realized that I only had a carryon bag and didn’t need the service. I immediately contacted easyjet for a refund but got no response. *Flight number: *****Reference booking number EVR*FSG*Amount paid was $**.***Email address is Melane***@ gmail.com
On the website it’s unclear that you can take a carry on without having to pay to check it.
Refund for payment of a service I didn’t need nor used.
I contacted Easyjet prior to my flight to request the refund after realizing that I shouldn’t have paid to check a carryon bag.
Yes, emailed their customer service.
I have an issue with Easyjet too
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Easyjet

Baggage
Customer service issue
Reported by GetHuman-melane
Sep 23rd, 2018 - 3 mons ago
I have an issue with Easyjet too
Not resolved
Seen by 2 customers so far
Similar issue to 1070 others
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Timeline
GetHuman-melane started working on this issue
Sep 23rd 12:47pm