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Dropbox Customer FAQ

Top Answers & How-to Guides

How do I Contact Dropbox Customer Service?

The question we are asked most often is about how to talk to Dropbox customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Renew My Dropbox Account?

Renewing your Dropbox account subscription is a process that's fairly simple to complete. In this article, we've walked you through...

How Do I Merge Two Separate Dropbox Accounts?

There are a few different ways to merge your two Dropbox accounts. The best way to do it depends on your needs and preferences. The...
Ask any question you have about Dropbox customer service, get an answer now.

Recent Dropbox Customer Questions

I am having difficulty with logging into my dropbox account, what could be the issue

There could be several reasons why you're having trouble logging into your Dropbox account. It could be that you're entering your password or email address incorrectly. Ensure that your Caps Lock is off and that you enter your details as accuratelly as possible. If you've forgotten your password, you can go to the sign-in page and click on "Forgot your password?" to reset it. You may also have issues if your account was inactive for a long time as Dropbox might deactivate such accounts. Additionally, if there were multiple unsuccessful login attempts, your account might have been locked temporarily for security purposes. You should wait for a few hours and try again.
Asked May 12, 2024 9:58 PM

Money has been taken out of my bank account by you without my knowledge

We're sorry to hear that you're experiencing this issue. However, we want to affirm that Dropbox doesn't make unauthorized charges. If you see unexpected charges from Dropbox, it may mean that someone else has gotten access to your account or has used your payment details. You should immediately investigate to ensure your bank account and Dropbox account are secure. Please verify your account's purchase history to check for any recent purchases that you did not authorize. We also strongly recommend changing your Dropbox password as well as any other accounts where you've used the same or similar passwords. If the charges continue, please contact your bank immediately to report the unauthorized charges.
Asked Apr 19, 2024 8:11 AM

Dropbox no longer operns files in file explorer

If Dropbox isn't opening files in File Explorer, it could be because the Dropbox application is not properly synchronized with your computer. Try closing and reopening the Dropbox desktop application. If this doesn't work, you may need to uninstall and reinstall Dropbox. In case, the issue persists, it could be a result of the file type. Not all file types might open in File Explorer and you might need the corresponding program to open such files. Please remember to keep your Dropbox and your system's software up to date for smooth functioning.
Asked Mar 26, 2024 6:12 PM

i need to speak to someone about files are being deleted

If you notice that files are being deleted from your Dropbox account, it's possible that they're being deleted by someone who has access to the account or by an application that has permission to delete files. You can try recovering deleted files by visiting the Dropbox website, signing in, and then selecting 'Deleted Files' from the left-side menu. The files should be in the list, and you can restore them by clicking the 'Restore' button. However, if you believe your account has been compromised, we recommend changing your password immediately and reviewing your connected devices and apps in your security settings.
Asked Mar 22, 2024 7:43 PM

Dropbox won't open on my computer or my phone

If Dropbox isn't opening on your computer or phone, first ensure that you have a stable internet connection. Then, try restarting your devices. If the problem persists, update your Dropbox application to the latest version. On a computer, you can also try disabling your firewall and antivirus temporarily to see if they're causing the issue. Clearing the cache might also help; you can do this in the app's settings. Lastly, ensure that your devices meet the system requirements for running Dropbox. If none of these steps solve the issue, it might be caused by a problem on Dropbox's end, in which case you'll have to wait for them to resolve it.
Asked Mar 15, 2024 5:46 PM

Help me with my Dropbox customer service issue

Account Management

How Do I Renew My Dropbox Account?

Renewing your Dropbox account subscription is a process that's fairly simple to complete. In this article, we've walked you through...

How Do I Merge Two Separate Dropbox Accounts?

There are a few different ways to merge your two Dropbox accounts. The best way to do it depends on your needs and preferences. The...

How Many Dropbox Licenses and Subscriptions Do We Have on Our Account?

In summary, if your team needs more licenses or storage space, consider upgrading to one of Dropbox's other plans. If you need additional...

How Do I Downgrade My Dropbox Account?

This article discusses the steps needed to downgrade a Dropbox account. It shares the different steps to take with an individual plan,...

How Do I Upgrade My Dropbox Account?

When you sign up for a Dropbox account, you'll get a free starter plan with basic features. If you want, you can upgrade to a different...

How Do I Disconnect My Personal Account from My Business Account on Dropbox?

Dropbox is among the leading-edge cloud storage service providers and strives to provide quality free storage plans along with paid...

How Do I Find a Billing Receipt or Invoice on Dropbox?

You can easily access invoices/ receipts on dropbox.com with these helpful tips.

How Do I Recover Account Access to My Dropbox Account?

If you are having trouble signing in to your Dropbox account, it might be because you entered the wrong password. To recover access,...

How Do I Update My Account Information with Dropbox?

If you need to update important account information with Dropbox, follow these simple steps.

How Do I Cancel My Dropbox Account?

If you are no longer finding Dropbox useful or have chosen to move onto a new cloud servicing site, you can cancel your Dropbox account...

Support and Assistance

How Can I See My Shared Password on Dropbox?

You can view the shared password for a file on Dropbox by looking at the URL. The password is located after the file name, preceded...

How Do I Send a File That I Just Uploaded to Dropbox?

This article discusses the steps needed to share an uploaded file on Dropbox. It shares the different steps to take depending on the...

How Do I Get Technical Support from Dropbox?

Dropbox does face technical issues occasionally that can be cumbersome if you are trying to save files online. Most technical problems...

How Do I Get a Refund from Dropbox?

Most Dropbox subscriptions are non-refundable. However, you may file for a refund if you feel that you were charged unfairly with these...

What do I do if I have a billing question for Dropbox?

Whether it's a charge on your account that isn'r right, or even if you are curious about changing your account and the costs associated...

Language Settings

How Do I Change the Language on My Dropbox Account?

This article discusses the steps needed to change the language on a Dropbox account. It shares the specific steps necessary to change...

File Management

Can I access my Dropbox files offline?

Yes, you can access your Dropbox files offline. Dropbox offers offline access to your files by allowing you to mark specific files...

Can I recover an older version of a file in Dropbox?

Yes, you can recover an older version of a file in Dropbox. Dropbox keeps a version history of your files for up to 30 days for all...

Can I transfer files between Dropbox accounts?

Yes, you can transfer files between Dropbox accounts. Dropbox allows account holders to share files and folders between their accounts...
We look to the Dropbox issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Dropbox issues reported to GetHuman
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