I have had dropbox for over a year and a half now or even longer. Not once have i paid...

GetHuman-rukiset's customer service issue with Dropbox from April 2019

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The issue in GetHuman-rukiset's own words
I have had dropbox for over a year and a half now or even longer. Not once have i paid for it at any given month. Now i recieved an email saying that i need to renew. I am stressed as i have my personal pictures that i dont want to loose on dropbox. Can you help me with why ive suddenly been told to pay.
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Dropbox

Customer service issue
Reported by GetHuman-rukiset
Apr 12th, 2019 - 5 mons ago
I have an issue with Dropbox too
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Seen by 9 customers so far
Similar issue to 1320 others
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Items needed
Account holder name
Account number
Billing address
Account phone number
Last 4 digits of Social Security number
Timeline
GetHuman-rukiset started working on this issue
Apr 12th 3:41pm
GetHuman-rukiset indicated the issue is not fixed yet.
Apr 12th 9:02pm