GetHuman-nordy's customer service issue with Dropbox from August 2018
Help with my Dropbox issue
GetHuman-nordy's next move: find and follow the right step-by-step guide.
Dropbox doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-nordy will need to dig through the advice provided by Dropbox, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-nordy can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Dropbox has better answers for you: Dropbox Help Center
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The issue in GetHuman-nordy's own words
uninstall dropbox app ... I finally got into dropbox but I cannot download any of the material in it to my laptop. I have checked the help menu and it told me to create an dropbox app on my computer. I did that. It contained nothing, did not allow downloading, and did nothing but clutter up and confuse the software I'm running. I need to uninstall the app and resign myself to not being able to use any of my data.
I've already resigned myself to not being able to use my data stored in dropbox.
Listening to a description of this problem and offering a solution.
I estimate I've been a customer for at least five years at $** a month. That's a lot of money to an app that by policy refuses to help you.
Per instructions in knowledge base (no actual help available for this program) downloaded dropbox app.
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