after three days, dropbox still not working

GetHuman-johnbeeb's customer service issue with Dropbox from July 2018

Help with my Dropbox issue
The issue in GetHuman-johnbeeb's own words
trying to log in, and trying to change password.*Can't do either so I'm locked out of my own account. ... I have a dropbox business account.*Dropbox won't let me log in. It keeps saying "incorrect password".*Dropbox won't let me reset my password. When I try to change my password, I get a popup that says "too many failed attempts, try again in a few minutes". **I've sent three emails to dropbox. *One tech named Isabella emailed me twice but said she couldn't fix the problem and she was sending it to a supervisor. Now it seems like nobody's working on it, and I'm at day three not being able to use dropbox.**Need help fast please......
Going on for three days, they don't seem to care or even be trying.
Fast
I'm a good customer because I paid for this upgraded account.*I won't be a good customer if they don't fix it fast, because I'll cancel it and demand a refund.
no, tried everything Dropbox said to try.*It's their problem now.
How GetHuman-johnbeeb fixed the problem
Dropbox team had to reset it. Nobody knows what caused the problem.
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Dropbox

Dropbox for business
Customer service issue
Reported by GetHuman-johnbeeb
Jul 19th, 2018 - 2 years ago
Fixed
GetHuman-johnbeeb shared how to fix
Seen by 12 customers so far
Similar issue to 278 others
0 customers following this
Items needed
Account holder name
Account number
Billing address
Account phone number
Last 4 digits of Social Security number

Timeline

GetHuman-johnbeeb started working on this issue
Jul 19th, 2018 9:19pm
GetHuman-johnbeeb indicated the issue is not fixed yet.
Jul 19th, 2018 10:57pm
GetHuman-johnbeeb indicated the issue is not fixed yet.
Jul 19th, 2018 10:57pm
GetHuman-johnbeeb indicated the issue is not fixed yet.
Jul 19th, 2018 11:50pm
GetHuman-johnbeeb indicated the issue is not fixed yet.
Jul 19th, 2018 11:53pm
GetHuman-johnbeeb confirmed the issue is fixed. Hooray!
Jul 23rd, 2018 3:06pm

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