Dropbox Customer Service Issues

I am writing to address a discrepancy in my account with you. When I initially opened the account, I understood that the monthly fee would be $30. However, I was shocked to see a significantly higher charge on my most recent credit card statement linked to account number [redacted]. Despite attempting to contact you at the provided phone number ([redacted]), I have been unsuccessful in reaching a representative, leaving me feeling frustrated and unable to navigate your customer service process. I respectfully request that you adjust my monthly fee to the agreed-upon $30 and issue a refund of $1,[redacted], the amount that I was mistakenly overcharged. I kindly ask for a direct phone number where I can discuss this matter further if necessary. Under consumer protection laws, I believe I am entitled to fair treatment and accurate billing. Thank you for your prompt attention to this matter. Sincerely, Federico Rodriguez Jr. PO Box 26, Hormigueros, PR [redacted] Email: [redacted]

I had a Dropbox account linked to my old work email and believed it was combined with my personal email's account, but I can no longer see the old work account's files in my personal account. Since I can't access the old work email to reset the password, I need to cancel my $9.99/month subscription after transferring all important files from the old account ([redacted]). I've been attempting to find a way to reach customer support for guidance, but unfortunately, Dropbox doesn't provide a phone number for support, which is frustrating.

I need assistance resolving an issue with my Dropbox subscription. Several months ago, I signed up for the service while in China. Due to China's internet restrictions, I couldn't access my account to retrieve important wedding videos. Despite being charged, I couldn't cancel the subscription as I couldn't log in. I tried contacting customer support with no success. Upon returning to the US recently, the files had already expired. I kindly request a refund for the unused months. We might consider renewing in the future, but for now, a refund would greatly help us as we are financially strained after our recent wedding. Thank you for your understanding and assistance.

I have gone through this process several times, and my account is still being drained. I never authorized a DropBox account linked to my credit/debit card. The charges date back to when I started using the mobile banking app. I demand a full refund for every unauthorized transaction, starting from the first incident. The situation is becoming unbearable. How many more times must I check my accounts and request refunds? This situation is unacceptable. Your repeated and seemingly intentional draining of my funds must end immediately. I expect a full refund dating back to the initial unauthorized charge. Please rectify this situation promptly. Your behavior is outrageous and completely unacceptable.

Yesterday, I experienced an issue with Dropbox where I seem to have lost all the photos and videos stored on my phone for the past five years. I did not receive an email from Dropbox to create a new account, and I am unsure what caused this data loss. I am hoping to recover all my lost files, and I would appreciate a prompt response. I would prefer speaking with a representative over the phone. Thank you, Kerri.

Hello, I work as the Executive Assistant for Sterling Law Holdings, LLC. Unfortunately, I had my wallet stolen on Friday, November 30th. As a result, I had to cancel my business credit card and all other cards. A payment scheduled for Drop Box on December 1 might be affected. I have a new business card on the way, but received an email stating my account would be closed. I am reaching out to prevent the closure of my account. For reference, the business details are: Business: Sterling Law Holdings, LLC Location: Denver, Colorado Contacts: - Gary Hamilton at [redacted] or [redacted] - Jenene Kelley at [redacted] or [redacted] / [redacted]

Hello, Did you send a message to [redacted] on December 12, [redacted], stating that my Dropbox account will expire in 90 days? I followed the instructions to reactivate it, but I got worried it might be a scam and canceled the process. Despite canceling, my Google account password was changed, which suggests it was either hacked or modified by the passcode I used during the reactivation. It mentioned that my Google Account would be accessed if I reactivated Dropbox. Can you confirm if you are genuinely trying to reach me regarding my old Dropbox account to help me determine if my account has been compromised by someone posing as Dropbox? Thank you, Holly

Hi Lex, Thank you for the quick response! I recently received a message (can't recall if it was an email or something else) requesting for me to update my billing information to ensure my monthly payments go through. I believe I updated my billing information during the busy holiday season to prevent my Dropbox account from being downgraded to a free plan. Yesterday, when I tried to access my Dropbox account, I encountered the attached message. I refrained from signing out of my account to avoid any issues. However, now my password isn't working, and I'm unsure how to proceed. Any help would be greatly appreciated. I also need to verify my credit card information on my account and regain access as my usual username and password aren't working. Updating my account details to avoid being downgraded to a free plan is a priority for me. Thank you for your assistance. Best regards, Margo

Hello, my name is Raynar Gordon. I signed up for a business account hoping to recover a file I deleted a few months ago. However, I later learned that once a file is permanently deleted from the 'recently deleted' section, it cannot be recovered even with an upgrade. Unfortunately, I forgot to cancel my subscription after deciding I no longer needed the business account. I am currently facing financial difficulties and urgently need a refund of $[redacted].99. I have already paid a $20 fee for this situation. Please, I really need this money back. Thank you.

I had an intern set up a free Dropbox account with up to 2GB of storage over the summer. I was unaware until today that I have been charged $19.99 per month for 7 months without my authorization, totaling $[redacted]. Despite explaining that I hadn't used the account and only had 1GB of photos, Dropbox support refused to provide a refund or let me speak to a supervisor. The chat transcript is below. I request a refund for the charges and to have my account deleted. Hi, how can I assist you today? — Me Hello! This is Lana from Dropbox Support. How can I help you today? :) — Lana I discovered I've been charged for a Dropbox subscription for 7 months, but I thought it was a free account set up by an intern that I haven't been using. Can you help? — Me I see you are on a Professional plan. I can cancel it for the next cycle to prevent future charges. — Lana Please cancel it. Can I get a refund for the months I haven't used? — Me Unfortunately, I can't provide a refund based on our policies. — Lana Can I speak with a supervisor or have a phone call? — Me We only offer phone support to Business users, and you have a Professional plan. — Lana I'd like to talk to a supervisor. I didn't sign up for this. — Me I'm sorry, but we can't offer a refund. — Lana Should I contact your Twitter account? — Me I have canceled the plan for the next cycle. Refund options are limited by our policies. — Lana

My previous credit card expired, causing my Dropbox payment to fail this month. I need to update my payment method with a new credit card. Unfortunately, I couldn't find the section to input the new credit card details. I plan on canceling my Dropbox subscription in a few months because I prefer companies that offer telephone support with a human voice. I just need to locate the section to update my payment information so I can settle the outstanding payment.

While updating Dropbox, I encountered an issue signing in with my current email. I sought to reset my password but didn't receive the email, realizing my account might be linked to an old email I no longer use. Concerned about my pictures in Dropbox, I attempted to create a new account with my current email but realized it wasn't accessing my existing photos. Can anyone assist me in resolving this predicament?

I have been a satisfied Dropbox Plus user and recently upgraded to Professional. However, I was unaware that Dropbox Professional only works on macOS systems with a single user. I have three macOS users on my iMac, causing issues after the upgrade. I requested to revert to the Plus level, but was downgraded to Basic instead of Plus. I would like either my original Plus subscription reinstated, which was functioning well for me, or a refund of the remaining $38 on my Plus account. I hope to resolve this situation promptly to continue using Dropbox Plus seamlessly.

Dear Dropbox Team, I have been attempting to reach out for a while now. My annual subscription payment is pending due to a recent change in my credit card details, preventing the charge from going through. I utilize Dropbox on two devices: my desktop Mac Pro with OS X 10.11.6 and my laptop MacBook Pro with OS X 10.14.3. I find it effortless to share files from the Mac Pro by utilizing the Dropbox link image attached below. However, on the MacBook Pro, sharing files is challenging as the simple link box is missing. My query is, are there plans to enable file sharing from both devices or should I consider switching to a more user-friendly provider? Thank you, R.B.

I recently received a new LG Stylo 4 phone from my insurance provider after needing to replace my old phone. While using my old LG Stylo, I could easily access my Dropbox account and sync with the files on my home computer. However, on the new Stylo 4, I am facing issues where only selected files show up when I click on the Dropbox icon on my homepage. I recall changing my Dropbox password about 8 days ago, so I'm unsure if this is causing the problem. I am not very tech-savvy, so any guidance on how to resolve this issue would be greatly appreciated. Thank you for your assistance. - Doug W.

Experiencing Difficulties with 'Dropbox Online' Compatibility with Internet Explorer 11 on Dell Inspiron Laptop I am encountering issues accessing 'Dropbox Online' through Internet Explorer 11 on my Dell Inspiron 13-[redacted] laptop running Windows 8.1 Pro. I must note that the Dropbox app on the same laptop is working well without any known problems. When I input 'dropbox.com' in the IE11 address bar, the page loads, but I am unable to see the 'Sign in' option or the option to 'Sign out' when clicking on the account icon. Additionally, when attempting to upload files or folders, IE11 crashes. These issues are specific to IE11 as 'Dropbox Online' works fine with Google Chrome and Comodo Dragon. I have not tested it with other browsers. I seek assistance in resolving these compatibility issues to ensure seamless use of 'Dropbox Online' on my laptop. Best regards, Bernard

While I was downloading Dropbox, I selected the option to save space on my hard drive, but then it stated I would be charged $[redacted], which I do not want. There was no way to change my selection. I did not provide payment information, so I hope you cannot bill me, but I do not want Dropbox if it costs $[redacted]. If there is a free version, that would be acceptable, but I need to discuss this with someone. Please contact me at [redacted]. Thanks, Debra T.

For the past two years, my church has been using Dropbox for our media presentations successfully. However, recently, I've encountered an issue where the files I save on Dropbox can only be seen by me and not by others. To work around this, I've had to email the file to the Dropbox administrator for them to place it in the church folder. It seems like I can view but not add items to the church's Dropbox folder. This process worked smoothly for a long time, but it's become quite inconvenient now. -Mike Hemphill

How can I contact a Dropbox representative for help? An old account of mine has been billed by Dropbox since [redacted], even though I don't use the service. I've tried to cancel it several times, but they keep reopening my account whenever someone sends me a file via Dropbox. They continue to access my bank account illegally, which feels like a scam. The last attempt to close my account was on 8-24-[redacted], and there has been no activity since then. I want to stop Dropbox from charging me for a service I don't use, and I'm considering involving the FBI as many others might be facing the same issue. Even after multiple closures, Dropbox has retained my bank account information without permission. At this point, I'm avoiding opening any emails with Dropbox links or attachments by marking them as scams.

I am aware that my annual fee to you is approaching, but I would appreciate if you could confirm the exact date and amount, which I believe has been $[redacted].00. The last four numbers of the credit card you have on file are [redacted], and you may have already been preauthorized to use it. To ensure there are no disruptions or cancellation fees associated with my account, please verify if any changes have occurred regarding the payment date, amount, or the credit card details you have on file. My email inbox is quite full, so kindly make the subject header attention-grabbing. Thank you, Frank R. Johnson. If necessary, you can reach me at [redacted]-48-[redacted], and feel free to leave a message as I am the only one accessing it. Kindly note that I absolve you of any liability for leaving personal information in a voicemail. Thank you, Frank R. Johnson.