Dropbox Customer Service Issues

I have been given access to our Corporate Dropbox account by Karina at budajuice.com, but I am having trouble logging in. I am [redacted] and here is the invitation. I remember being logged into this Dropbox in [redacted], so the password might be K@ReN=[redacted]. Unfortunately, Karina is currently in Europe and unavailable to help. Below is the email content she sent to me: Hi Dale, Karina Lonsdale-Hands ([redacted]) invited you to edit the folder "DALE - Corporate Sales" on Dropbox. Go to folder Enjoy! The Dropbox team

I am experiencing issues accessing my Excel files on a shared Dropbox with 7 members. Recently, when trying to open the files, I encounter error messages asking me to "grant access" and stating that the "file format extension is not valid". This problem occurs both when trying to open my own version of the file and when accessing the updated versions from other members. We have been collaborating without any problems until a few weeks ago. I typically save the files by clicking on 'save as' and have not made any unusual changes.

I am writing to address an issue regarding a recent charge of $99 from Dropbox that appeared on my credit card statement. I previously held a subscription for a business Dropbox account under the name of FPL Food while working as a marketing manager in Augusta, GA. The subscription was paid for using my personal credit card, and the company reimbursed me for the expenses. Since my departure from FPL Food in April [redacted] and relocation to France, I have lost access to the email address ([redacted]) used for the subscription and my U.S. phone number. Despite contacting your team last year to cancel this account, I have observed that the service charges persist. It is crucial to rectify this situation promptly as I am no longer affiliated with the company or utilizing the Dropbox service.

Hello Scott, Timothy McMackin ([redacted]) has invited you to edit the folder "KiteVideosFromScott" on Dropbox. Timothy mentioned, "Please try uploading the videos to this folder." Upon clicking the link, I noticed that it lists my email address as [redacted] instead of my Dropbox ID. Despite entering my Dropbox password, it shows as invalid. I prefer not to reset my Dropbox password. Could you advise me on how I can successfully upload files to Tim's folder?

I have a Dropbox account, and I received an email stating that I need to renew my upgrade by August 1st for about £98. However, I have since changed my credit card and no longer have my old card details. When I try to update my payment information, the system keeps asking for my old credit card details to locate my account, which I do not have. Can anyone help me with this issue?

A couple of months ago, I tried to log into my account but encountered an issue due to changing my email from email #1 to email #2. Despite contacting customer service, I was informed that I must reactivate my old email to access the account. The previous domain is nonexistent, making this solution unfeasible. I provided various account information but was still unable to resolve the matter to access my account. Upon accepting this limitation, I requested to cancel my account since I cannot access it. Unfortunately, communication stopped, and I continued to get billed for another year without service. I am seeking a resolution where I can either regain access with a temporary password to update my email or receive a refund for the upcoming year's subscription fee to close the account. I hope for a human response to address this issue promptly so I can move forward without further complications.

I have been using the Dropbox desktop app for years to collaborate with someone remotely. Recently, I encountered issues with accessing the app on my computer after reorganizing my directory structure. Although I receive updates from Dropbox, I am unable to access the desktop app. Additionally, I am having trouble downloading .docx files from shared folders on Dropbox.com. The downloaded files are showing up as blank on my computer, and the files have disappeared from the Dropbox folder. I would appreciate guidance on how to resolve these issues and retrieve my files. Thank you for your assistance. - S. Schmerling

I received an email regarding a potential mass deletion, but I intentionally moved a large folder with completed project subfolders to a hard drive and removed them from DropBox a few weeks ago. However, upon checking the number of files on my hard drive against the number stated in the email, there is a discrepancy. I am considering restoring all the files but my laptop doesn't have enough space. Is it feasible to restore the files directly to an external hard drive instead of my laptop on the DropBox account?

When sharing files with clients, I have a routine of uploading them to a folder, creating a link, and pasting it into an email for a seamless experience. Lately, I've encountered issues where the links I send don't work or lead to the wrong place. Just today, a client couldn't access files through the link I provided, although I could access them just fine. This inconsistency is causing frustration and inefficiencies in my workflow. I rely on Dropbox for my business, and I need to trust that the service will function reliably. I hope to resolve this issue promptly without the need for extensive troubleshooting steps. Any assistance in resolving this matter would be greatly appreciated. Thank you, GG.

Our Dropbox account was created by a former employee who used the email [redacted] Unfortunately, we are currently missing billing notifications as they are still being sent to this outdated email address. We are seeking guidance on how to update our account with the most recent information, which includes altering our payment details. The account is linked to a credit card that ends in [redacted]. Thank you, Kelly M. Office Manager At INDose, Inc. [redacted] (Office)

Hello, I hope you are well. I want to express my appreciation for the excellent service you provide. Your dedication is truly outstanding and sets this company apart. I previously reached out to the Dropbox team for assistance in expanding my Dropbox storage, and the support I received was invaluable. Currently, as a free account user, I am limited to logging into only 3 devices simultaneously. To address this limitation, upgrading to a Premium plan, like Dropbox Plus, seems necessary. However, the cost of $11.99 is challenging for me due to currency differences that make it four times more expensive in my country. Being a teacher, my budget is tight, making the upgrade a significant expense. I am considering asking for a 50% discount, understanding this request may sound ambitious, but it would make a difference for me. I appreciate your time and consideration. Thank you. Best regards, M.

I received an email from Dropbox regarding changes to my account terms, but I am unsure if I even have a Dropbox account. I would like to close it now if I do. However, to proceed, I am required to sign in (which I am not certain I can do) or create an account, potentially leading to having multiple accounts to close. I am requesting Dropbox to cancel any accounts associated with my email address. I find it troubling that there isn't a more straightforward way to close the account. I generally prefer businesses that make it easy to discontinue their services and would caution others against signing up with them.

I attempted to update my email address on my account to [redacted], but I seem to have mistakenly upgraded the wrong account linked to [redacted] This old email address is no longer active, and I cannot access the new account. The system automatically logs me into the old account. Even the billing information request went to [redacted] I'm unsure how to resolve this situation. Please contact me via email at [redacted] or by phone at [redacted]. Thank you, Tim Winberg

I subscribed to Dropbox online to view some photos my son uploaded. I intended to sign up for a personal account costing about £2 per month. I used PayPal to make the payment, only to realize that I was charged over £[redacted] for a business package. I attempted to dispute the PayPal payment, but it was accepted and processed right away. I have since canceled the business package through the online platform and I am seeking a refund. After that, I want to end all association with Dropbox. Despite several efforts, I have been unable to reach Dropbox through any means.

I opened a business account over a year ago and have been meaning to cancel it for months since I no longer need or use the account. However, I no longer remember my username or password, nor do I recall which email address I registered under. This has made it extremely difficult for me to cancel this unneeded business account. I figured the subscription would just end and it would close out on its own, but I've recently learned that the subscription has somehow been renewed without my knowledge or consent. I must insist that you cancel this renewal immediately and refund the most recent charge to my account for this unwanted, non-consensual new subscription you've so sneakily imposed on me. I demand that you end this nonsense at once. I do not wish to be a part of any business that takes advantage of their unsuspecting clientele. Please provide information on how to promptly cancel my account and receive a refund. Thank you.

I would like to cancel my account as I am receiving frequent messages. I have been attempting to do so for a month, but I cannot find a way to cancel. I am not tech-savvy and there is no contact number provided. I had canceled my subscription four weeks ago, and I am concerned about potential charges. Kindly cancel my subscription immediately to avoid further frustration. I am feeling stressed and upset after an argument with my spouse. Please unsubscribe me promptly. I am unhappy about being directed to pay $5 to speak with a representative after using the bot. Thank you.

I am experiencing issues with my DROPBOX accounts and am in need of assistance. I pay for my active DROPBOX Plus account using a debit card, but it seems I also have a defunct Business Account along with 3 other personal accounts. DROPBOX is sending daily emails threatening to suspend my important Plus account because they don't recognize my Apple App Store payment as valid. I would like to close the defunct Business Account named 2020VIO, maintain my important Business Account Personal Account, and have DROPBOX transfer the App Store payment to my active Plus account. This account is linked to my email [redacted], while the App Store payment seems to be connected to my Apple ID, causing confusion. Unfortunately, I am unable to resolve this issue as DROPBOX does not provide any direct customer support.

I have been using Dropbox without any issues for several years, but recently it started constantly syncing, slowing down my Mac. I tried to "unlink" and then relink Dropbox to resolve the problem, but this only made things worse. Now, I am facing two main issues: 1. Dropbox is still syncing non-stop, affecting my Mac's speed. 2. Additionally, my entire filing system got duplicated during the relinking process. I now have recent files in the duplicated system and my original files in the old system. Dealing with this problem is incredibly frustrating. I would greatly appreciate it if someone could provide me with a step-by-step solution in simple terms via email or give me a call. Thank you, D.S.

During the 14-day free trial for Business, I realized that the regular Dropbox would suit my needs. I transferred my files from Business to the new Dropbox program that I purchased. However, Business is still indicating that my trial period has ended. Although I cancelled Business, I did not cancel my new paid Dropbox account. Unfortunately, my crucial file containing all my business folders has vanished from my paid Dropbox folder, causing me a lot of distress. I need assistance urgently!

I am unable to find the Dropbox icon on my laptop. When trying to access it, my password is not accepted, and I receive a note mentioning something about "permissions." The details of the Dropbox version and system information are as follows: - Dropbox Version: 78.4.[redacted] - Dropbox Extension Version: failed - Machine ID: 00c4d12a-1c49-514c-8a1d-ceffceb37ab3 - User Information: Ferne Kuhn - User ID: [redacted] - Group ID: 20 - Current Directory: '/' - Home Directory: '/Users/fernekuhn' - Appdata Directory: '/Users/stevekuhn/.dropbox/instance1' However, the appdata parent directory is not found. This is preventing me from changing my password or accessing Dropbox.