Dropbox Customer Service Issues

We may have been billed for a former employee's Dropbox account. Despite attempting to cancel it two years ago, we recently received an email prompting us to upgrade the terminated employee's account. We want confirmation that we are not paying for his Dropbox. The ex-employee's name is Doug C., his email is [redacted], and he has not worked with us for over three years. The Dropbox account in question belongs to Justin C. Please deactivate Doug C.'s account on Dropbox and ensure it is indeed canceled. We will review our charges to verify, as dealing with this issue for three years has been quite frustrating.

I am having trouble syncing my Dropbox files that I share with my students since increasing my iCloud storage. Despite reinstalling Dropbox on my brand-new Mac, the synchronization issues persist. This is a critical time for me, and any assistance to resolve this quickly would be greatly appreciated. Thank you.

I recently received an email notification from Dropbox informing me that my Business account is scheduled to renew in three days. Despite attempting to reach out to you multiple times to prevent the renewal, I was unable to make contact. To my dismay, I have now received confirmation that the renewal has proceeded. I kindly request that the charge be reversed. Initially, I upgraded to a business account to access additional features, as I was already utilizing a standard 1 TB account. However, upon further inspection, I realized that I have mainly been using the regular account and not the business one. Therefore, I would like to discontinue the Business account associated with Anvis [redacted] and retain the regular account linked to [redacted]

I did not make any order with your company. I can confirm that I was hospitalized due to a heart attack during the period you mentioned for the order. I am 85 years old, bedridden for two years due to a severe heart condition. Please cancel this order immediately. Apple is investigating this issue, and I am also reaching out to the Federal Trade Commission about two other cases they are handling for me. It is in your best interest to resolve this matter promptly. Please send me confirmation that this fraudulent transaction has been canceled.

I am experiencing an issue with the Dropbox app on my Mac where it repeatedly crashes and restarts every 20 seconds, regardless of network connection. I have tried deleting and reinstalling the app with both the current and previous versions, but the problem persists on one of my MacBook Pro [redacted] models. I have researched online and found similar cases with the Windows version being resolved by a delete and reinstall, but I have not found a solution for the Mac version. I am frustrated with the lack of technical support from Dropbox and am considering switching to another cloud storage service permanently. Any assistance in resolving this issue would be greatly appreciated.

I recently received an email at [redacted] informing me that "my plan" is changing tomorrow, 10/23/[redacted]. I have a few concerns: 1. Is this in reference to my Personal or company dropbox account? 2. I need clarification on which account needs updating and what information is on file for it. I tried checking the account details but found no useful information. Recently, I updated my credit card for tech subscriptions due to a fraud alert, and I am unsure if this is the card linked to the account that requires updating. I urgently require assistance and wish to speak directly with a customer service representative. You can reach me at [redacted].

Hello, I'm reaching out regarding a payment issue I've recently encountered with Dropbox. Approximately six years ago, I signed up for a subscription to view my daughter's photos from a trip in June of [redacted]. I was unaware that I had been continuously charged for the service, as I have not used or been aware of the subscription since then. Recently, my credit card company, Capital One, flagged a monthly charge from Dropbox as fraudulent due to a fraud attempt. As a result, the payment was rejected, and I have a new credit card number. The monthly charge was $11.99, totaling $[redacted].40 for the duration of the unauthorized charges in addition to the two months I initially paid for in [redacted]. I am requesting a refund for the unauthorized charges and would like to review the billing records from Dropbox. I want to convey that if this matter is not promptly addressed, I am prepared to pursue legal action to resolve it. Thank you.

I am grateful that the special item in my Dropbox account is still there. It is an amateur video from our 25th wedding anniversary, a cherished memory since my husband, who had ALS, passed away shortly after. I am not familiar with Dropbox and require guidance to preserve this precious memory for my children. Discovering this tonight brought tears as he passed away on 11-02-[redacted]. Please assist me in any way possible. Thank you sincerely. - LLMosgrove

Dear Dropbox Support Team, I recently received my Capital One credit card bill and noticed a charge of $[redacted].88 listed as Dropbox*21K864X8R2Z1[redacted]CA. I vaguely recall signing up for Dropbox over a year ago, but I have not actively used the service since then. Due to my age of 80 years and my current health conditions of liver issues and lymphoma cancer discovered in August [redacted], I have been preoccupied with frequent doctor's appointments and hospitalizations. My memory is not as sharp as it used to be, and I may have missed or overlooked any communication from Dropbox regarding my subscription. Considering my circumstances, I kindly request that you waive the recent charge on my credit card. I did not intend to renew my Dropbox account for another year, as I am not actively utilizing it, and my health constraints limit my ability to manage such subscriptions. Thank you for your understanding. Sincerely, T.M. Fahy

I am experiencing a permission error on Dropbox and have followed the steps in the provided link to resolve it without success. Below are the error details: bn.BUILD_KEY: Dropbox bn.VERSION: 84.4.[redacted] bn.DROPBOXEXT_VERSION: 27.0 bn.is_frozen: True machine_id: a20dba35-09ca-4db3-a0df-eee1922acd51 pid: [redacted] cwd: 'C:\\Program Files (x86)\\Dropbox\\Client' real_path='C:\\Program Files (x86)\\Dropbox\\Client' mode=0o40777 uid=0 gid=0 parent mode=0o40777 uid=0 gid=0 HOME: None appdata: 'C:\\Users\\Owner\\AppData\\Local\\Dropbox\\instance1' real_path='C:\\Users\\Owner\\AppData\\Local\\Dropbox\\instance1' mode=0o40777 uid=0 gid=0 parent mode=0o40777 uid=0 gid=0 dropbox_path: 'C:\\Users\\Owner\\Dropbox' real_path='C:\\Users\\Owner\\Dropbox' mode=0o40777 uid=0 gid=0 parent mode=0o40777 uid=0 gid=0 sys_executable: 'C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe' real_path='C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe' mode=0o100777 uid=0 gid=0 parent mode=0o40777 uid=0 gid=0 trace.__file__: 'C:\\Program Files (x86)\\Dropbox\\Client\\84.4.[redacted]\\python-packages-37.zip\\dropbox\\client\\ui\\common\\boot_error.pyc' real_path='C:\\Program Files (x86)\\Dropbox\\Client\\84.4.[redacted]\\python-packages-37.zip\\dropbox\\client\\ui\\common\\boot_error.pyc' not found parent not found TMP: C:\Users\Owner\AppData\Local\Temp TEMP: C:\Users\Owner\AppData\Local\Temp tempdir: 'C:\\Users\\Owner\\AppData\\Local\\Temp' real_path='C:\\Users\\Owner\\AppData\\Local\\Temp' mode=0o40777 uid=0 g

I recently discovered that my credit card has been paying for another person's Dropbox account for the past year. This individual used to work for me for only 2 months, and during that time, I agreed to cover the cost of her account. However, she never updated her payment settings or canceled the account after leaving my employment. I'm concerned about the upcoming auto-renewal on Dec. 3rd and the lack of cooperation from her end to resolve this issue. I need Dropbox to either cancel her account or remove my credit card information from it. I cannot access her account myself. Please contact me urgently at [redacted] regarding the account under [redacted] My phone number is [redacted]. Your prompt attention to this matter is appreciated.

I no longer work for the company where I used Dropbox. I noticed that my personal credit card is being charged $[redacted].88 for the subscription. Please cancel my subscription and issue a refund. Thank you, Jerome Williams. My account email is [redacted], but I can no longer access that email. Please contact me at jeromewilliams0711@gmail. Your quick assistance is highly valued. Thank you, Jerome

I have a Dropbox free account that I haven't used in years. Today, when I tried to sign in with the correct email and password, I received an error [redacted] notice. I urgently need to access the documents stored in my account related to local road protections and other public service matters. Your assistance in resolving this matter would be greatly appreciated. Thank you.

I am having trouble logging into my account. The support dialog seems to be causing issues with my access. I have a Dropbox free account that I haven't used in years. Today, I attempted to sign in using the correct email and password to retrieve my documents, but I keep receiving an error [redacted] message. I need to access the stored documents, specifically those related to local road protections and other public service matters. Your assistance in resolving this matter would be greatly appreciated. Thank you.

I have been paying $11 per month or more for over 6 years because in [redacted], Apple stated that its 99 cents a month CLOUD backup service only supported iPhone PHOTOS and not videos. I have captured travel videos from [redacted] - [redacted] in over 30 countries but now cannot find them on Dropbox. I did not receive any notification from Dropbox regarding issues with the CAMERA UPLOADS service I paid for to store my iPhone videos. How can I download ALL files from Dropbox to my MacBook Pro and back them up on my hard drive? I need urgent assistance as I am heading to Portugal in 2 weeks. I am extremely disappointed to discover that my important travel videos seem to be missing. Additionally, I am encountering a ZIP ERROR message when attempting to download nearly [redacted] files, the majority being jpgs. Kindly reach out to me soon.

I used to have the Dropbox app on my previous Android phone, where I had many photos and videos saved. I could easily access them without signing in and even when offline. However, now when I open the app on my old Android phone, it prompts me to create an account, preventing me from viewing my files. I attempted to log in with my usual email and reset the password, but these methods have not been successful.

I recently renewed my Dropbox Plus subscription through Apple in March. I mistakenly joined a client's Business team and had it reverted back to an individual account, but it downgraded me to Dropbox Basic. I attempted to resubscribe and upgrade but encountered error messages. When I contacted Dropbox for support, I was directed to Apple since I paid through them. Apple suggested canceling, but without a refund due to the annual payment. Apple advised me to seek assistance from Dropbox for app-related issues. Now, I am stuck without the Plus features I paid for a full year. No warnings were given about the consequences of joining a business account team. I simply need my Plus account reinstated as I already paid for it. Your assistance is greatly appreciated. Thank you.

I signed up for a free trial of DROPBOX on 15.06.[redacted], but my account was upgraded to DROPBOX PROFESSIONAL on 29.06.[redacted] without my consent and $[redacted] was charged without informing me beforehand. I was told that since the trial period ended after 15 days, my plan was automatically upgraded. However, this should have happened after midnight (12.00 a.m.) IST, not in the afternoon. I spoke to Mr. Troy who promised an immediate refund, and my account was downgraded. However, I have yet to receive my $[redacted] refund. I kindly request a prompt refund to avoid further action from my bank. Your urgent attention to this matter is appreciated as I have monthly EMIs to pay starting on the 2nd of each month.

I recently downloaded Dropbox after receiving files from a coworker. However, I encountered an issue where it started syncing almost all the files on my laptop, causing my storage to be full. I realized it was set to share my entire PC, which I didn't want, and when I tried to delete it, I accidentally removed a large portion of my data. I'm on the $11/month plan and tried calling for assistance but couldn't get through the automated system. I'm willing to upgrade my plan if needed to recover my lost files. I urgently need help to resolve this matter as I've lost important work data. Your prompt assistance would be greatly appreciated. My name is Josh Mullins.

Hello, I am reaching out regarding my unsuccessful applications for the People Data Analyst, Surveys & Research position. Despite meeting all the qualifications and having relevant experience as a PhD Sociology student specializing in survey methodology, I was rejected twice without the opportunity for an interview. I have extensive experience in survey research for various entities and have published work on the subject. I am seeking clarification on why my application was not considered despite my qualifications and experience. Thank you, Ismail