DraftKings Customer FAQ

Unfortunately, funds cannot be transferred directly between a fantasy account and a horse racing account on DraftKings. You would need to withdraw funds from your fantasy account and then deposit them into your horse racing account. Please follow the steps for withdrawal and deposit as per the guidelines in your account settings.

If you're not receiving your withdrawal verification emails, please check your spam or junk email folder, as emails sometimes land there. Ensure that the email address associated with your account is correct and up-to-date. If everything seems fine but you're still having issues, there might be a delay in processing or delivery. Keep an eye on your account notifications as well.

Your DraftKings account may be locked for various reasons including failed login attempts, verification issues, suspicious activity, or breaches of terms of service. We recommend reviewing any recent emails from DraftKings for more details and instructions on how to resolve the issue.

We're sorry to hear that you're experiencing trouble with your account. While we don't have the ability to unlock DraftKings accounts directly, please stay assured that if you've submitted all of the correct documents, the DraftKings verification team will be hard at work on your case. Approval often depends on the quality and legibility of the documents you have submitted. If the provided documents were not clear or the requested details were not completely visible, there could be a delay in the approval process. However, rest assured that they aim to complete these reviews as quickly as they can, usually within 24-48 hours. In the meantime, we appreciate your patience and understanding.

Unfortunately, to participate in paid contests on DraftKings, you’re required to have a valid social security number. This helps DraftKings ensure all users comply with regulations and legal requirements. If you don't have a valid Social Security Number, you cannot register for paid contests in DraftKings. You can, however, still register to play free contests. We don't recommend using alternatives to your SSN due to the potential for misuse and fraud. Remember to never reveal your SSN to anyone yuo don't trust.