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DraftKings Customer FAQ

Top Answers & How-to Guides

How do I Contact DraftKings Customer Service?

The question we are asked most often is about how to talk to DraftKings customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Why Is My Draftkings Account Locked?

DraftKings is an American sports betting provider with daily and weekly contests with prize earnings. When signing up for your DraftKings...

Why Is My Draftkings Account Restricted?

This article talks about getting locked out of your DraftKings account. The most common reasons for getting locked out of your account...
Ask any question you have about DraftKings customer service, get an answer now.

Recent DraftKings Customer Questions

Someone used my debit card to put money on their account with y'all and it was an illegal transaction and I'm trying to find out who used my card on their account

We understand your concern regarding unauthorized transactions. It's important to report this issue to your bank or card provider immediately to dispute the charge. They can assist in investigating the transaction. For matters specific to your account or transaction details on DraftKings, you can refer to the contact information available on this page for assistance.
Asked Apr 21, 2025 10:53 PM

How can I verify a check from draft kings

To verify a check from DraftKings, you can look for specific security features on the check, such as watermarks, microprinting, and special inks. Ensure that the check is issued from an identifiable DraftKings account. Additionally, checks typically have a routing number and account number that can help in confirming legitimacy. If you need further assistance, please refer to the most up-to-date contact information available on this page.
Asked Mar 24, 2025 6:02 PM

Can I accept a friend referral if I already signed up but haven't deposited any money yet?

Yes, you can accept a friend referral even if you have already signed up without making a deposit. However, be sure to check the specific terms associated with the referral program for eligibility details and any requirements for receiving the bonus.
Asked Jan 26, 2025 9:12 AM

How do I transfer funds from my fantasy account to my horse racing account

Unfortunately, funds cannot be transferred directly between a fantasy account and a horse racing account on DraftKings. You would need to withdraw funds from your fantasy account and then deposit them into your horse racing account. Please follow the steps for withdrawal and deposit as per the guidelines in your account settings.
Asked Nov 2, 2024 6:55 AM

Why am I not receiving my withdrawal verification emails.

If you're not receiving your withdrawal verification emails, please check your spam or junk email folder, as emails sometimes land there. Ensure that the email address associated with your account is correct and up-to-date. If everything seems fine but you're still having issues, there might be a delay in processing or delivery. Keep an eye on your account notifications as well.
Asked Aug 24, 2024 10:33 PM

Help me with my DraftKings customer service issue

Refunds and Fees

How Do I Get a Refund from Draftkings?

DraftKings is an operator in the field of fantasy games, so the chance of winning is as good as your fantasy team. The company doesn't...

Are there any fees associated with using DraftKings?

DraftKings does have certain fees and charges associated with its various platforms, which may vary depending on the type of service When it comes to DraftKings Casino, there may be varying wagering requirements, which can be viewed as a form of cost associated with using the platform, particularly when it comes to promotional offers. Additionally, while depositing funds to your account usually does not incur fees, some payment methods may have associated costs, which is something users should verify before proceeding. For daily fantasy sports, DraftKings typically charges entry fees for contests, which can also affect your overall spending. To find detailed information regarding any specific fees or terms, it is advisable to review the current information available on the DraftKings website, as this will provide the most up-to-date and comprehensive overview of any applicable charges....

How does the betting tax work on DraftKings?

Betting taxes can vary significantly depending on your location, as they are governed by both federal and state laws. For patrons using Winnings from betting are considered taxable income by the Internal Revenue Service (IRS). This means that any profits you earn from your bets will need to be reported on your federal tax return. If your winnings exceed a certain threshold, which is typically six hundred dollars and at least three times the amount of your wager, DraftKings may provide you with a W-2G tax form. This form details your winnings and has to be included when filing your taxes. In addition to federal taxes, many states also impose their own taxes on gambling winnings, which can range from a flat rate to a percentage of your income. It is important to be aware of your local tax laws, as these are the rules you will need to follow when reporting your earnings. It is advisable to maintain detailed records of your bets, including both winnings and losses, as this can help you accurately file your taxes and may offset taxable income. For those who want specific details related to their unique situation or more precise information regarding the tax implications of their bets, it may be helpful to consult the current web pages provided by DraftKings or refer to a tax professional familiar with gaming taxes....

Account Issues

Why Is My Draftkings Account Locked?

DraftKings is an American sports betting provider with daily and weekly contests with prize earnings. When signing up for your DraftKings...

Why Is My Draftkings Account Restricted?

This article talks about getting locked out of your DraftKings account. The most common reasons for getting locked out of your account...

Can I have multiple DraftKings accounts?

DraftKings does not allow individuals to maintain multiple accounts. This policy is in place to ensure fair play and the integrity Should a user find it necessary to have a different account due to a specific situation, such as becoming a resident of another state where the service is offered, it is advisable to close the original account before creating a new one. Users can refer to the official DraftKings website for more detailed information about account policies and related guidelines. It is always beneficial to be familiar with the terms of service to ensure compliance. The website generally provides comprehensive resources, including contact information for any inquiries....

Can I change my email address associated with my DraftKings account?

Yes, it is possible to change the email address associated with a DraftKings account. Generally, the process involves logging into...

What should I do if I forgot my DraftKings password?

If you have forgotten your DraftKings password, the first step is to navigate to the DraftKings login page. There, you will find an...

User Experience

Can I change my username on DraftKings?

Yes, DraftKings allows users to change their usernames, although there may be specific guidelines and limitations surrounding this...

What is the DraftKings Rewards program?

The DraftKings Rewards program is a loyalty initiative designed to enhance the experience for players using DraftKings platforms, such DraftKings Rewards operates on a tiered system, meaning users can advance through different levels based on their activity. Each tier offers a range of perks, with higher tiers providing enhanced benefits. These rewards not only create a more engaging environment for users but also serve to recognize and appreciate loyal customers. Users can easily keep track of their points and rewards through their DraftKings account. For specific details on how to earn points and the various rewards available at different tiers, it is helpful to refer to the official DraftKings webpage. This will provide up-to-date information about the program and any promotions that may be currently running....

What are the responsible gaming features offered by DraftKings?

DraftKings places a strong emphasis on responsible gaming to ensure a safe and enjoyable experience for all users. One of the notable Another important feature is the self-exclusion option. This allows users to voluntarily exclude themselves from gaming activities for a set period. During this time, their accounts will be suspended, and they will not be able to access their account or participate in any gaming activities. Furthermore, DraftKings provides resources and links to organizations dedicated to supporting individuals seeking help with gambling-related issues. Lastly, the platform actively promotes responsible gaming practices by offering educational resources, such as tips and guidelines, to empower users with knowledge and support. More information can typically be found on their current web page concerning responsible gaming, along with contact details if further inquiries are necessary....

Deposits and Promotions

What are the minimum and maximum deposit limits on DraftKings?

DraftKings has established both minimum and maximum deposit limits to ensure a safe and responsible gaming environment for its users. As for maximum deposit limits, these can also vary and are often influenced by the user's account status and the payment method utilized. For example, some methods may allow higher deposits, while others may impose stricter limits. It is important to note that DraftKings may also impose certain restrictions based on factors such as user verification and responsible gaming policies. For the most accurate and up-to-date information regarding deposit limits, users are encouraged to visit the DraftKings website. This will ensure that they have the latest details related to their specific account and preferred payment methods....

What are the age requirements to play on DraftKings?

To play on DraftKings, individuals must be at least twenty-one years old in most jurisdictions. However, there are some exceptions...

What promotions are currently available for new users?

DraftKings frequently provides a variety of promotions tailored for new users, designed to enhance their initial experience on the Typically, new users may encounter welcome bonuses that can include free bets, deposit matches, or enhanced odds on specific events. For instance, some promotions might offer a percentage of a user's initial deposit matched up to a certain amount, allowing users to have extra funds to wager on their preferred sports or games. Additionally, there might be promotional events tied to major sporting events or seasons. In some cases, new users could receive free bets that can be utilized on any eligible market, which offers a risk-free opportunity to explore the platform. It is important for users to read the terms and conditions associated with these promotions, as they provide crucial details on eligibility, wagering requirements, and expiration dates. For the latest and most accurate details regarding available promotions for new users, reviewing the current DraftKings promotions page is highly recommended. This will ensure users stay informed about the best offers available at that time....
We look to the DraftKings issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
DraftKings issues reported to GetHuman
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