DraftKings Customer FAQ

If you're unable to update your phone number because it says it's already in use, it's possible that the number is linked to another account or there was a previous association. We recommend checking if the number is indeed associated with another account or ensuring that no other issues are at play. If the problem persists, further assistance may be needed to resolve it. Please refer to the most up-to-date contact information right here on this page for help.

If you're unable to receive the verification code because it's being sent to your old phone number, you may need to follow the account recovery process. This typically involves answering security questions or providing alternative information to verify your identity. Please check the link provided on this page for the most up-to-date information regarding account recovery options.

To update your phone number for logging into your DraftKings account, go to your account settings. From there, you can find the section for personal information where you can change your phone number. Follow the prompts to complete the update.

There is a link to the most up-to-date contact information right here on this page that you are viewing. You can use that to access assistance for updating your phone number and logging in.

Withdrawals can take some time to process depending on the method used. Typically, bank transfers may take several business days, while e-wallets might be quicker. If your withdrawal is still pending after a reasonable time, please check the status in your account or with your bank. For the most up-to-date contact information to inquire further, refer to the link provided on this page.