In a nutshell: If you enjoy playing on the DraftKings site only to find that your account has been restricted, you may be very eager to find out what you need to do to lift the restriction. There are a bunch of different reasons your account might have been restricted, ranging from issues with your payments to verification issues to technical problems interfacing with your browser, so there are a bunch of different things you may need to try before you hit on the right solution.
If you enjoy playing on the DraftKings site only to find that your account has been restricted, you may be very eager to find out what you need to do to lift the restriction. There are a bunch of different reasons your account might have been restricted, ranging from issues with your payments to verification issues to technical problems interfacing with your browser, so there are a bunch of different things you may need to try before you hit on the right solution.
You are not allowed to fund your DraftKings account with a business PayPal account. If you tried to use a business PayPal account to fund your DraftKings account, this may be the source of your problem.You are also not allowed to use a VPN when you use this site.After you have submitted your request to have the restriction lifted and complied with all of the company's requests, it may take up to 48 hours for it to decide about your case. It will notify you once it has.
DraftKings home page
If your account is still restricted, continue with the next step.
DraftKings customer support
You will be assigned one particular customer support representative to act as your Player Advocate.
If your Player Advocate asks you to submit selfie verification, scan ID, or consent to verify ID, you will be directed to the DraftKings Consent to Verify ID page. Continue with the next steps.
Use your phone if you are accessing the site on your phone or the webcam if you are using a computer.
If you have any questions or problems, talk to a DraftKings customer support representative. You cannot reach one by phone, but there are other ways of contacting the company's customer support team.
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