Order was not ready or in system when u was dispatched to pollo tropical. Customer was...

GetHuman2881316's Problem With an Order issue with DoorDash from May 2019

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The issue in GetHuman2881316's own words
Order was not ready or in system when u was dispatched to pollo tropical. Customer was looking for it over an hour. Pollo Tropical made a new order an hour later! They say it never showed on their system, even though it showed active on my app to deliver. I delivered after they made a new order for customer. As soon as I tried to note I arrived and delivered order, the text pops up order cancelled, customer got order and I was never compensated for time, mileage and delivering the order that pollo tropical messed up on. I need to be compensated for this.
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DoorDash

Problem With an Order issue
Reported by GetHuman2881316
May 7th, 2019 - 2 mons ago
I have an issue with DoorDash too
Not resolved
Seen by 2 customers so far
Similar issue to 15060 others
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Timeline
GetHuman2881316 started working on this issue
May 7th 6:27pm