I’m a dasher. I have two issues to report. My name is Jiayao Sun and my email is...

GetHuman-jiayaosu's customer service issue with DoorDash from February 2019

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The issue in GetHuman-jiayaosu's own words
I’m a dasher. I have two issues to report. My name is Jiayao Sun and my email is *****@***.com. First my first order on******** wa to go to Chengdu restaurant. However when I arrived the restaurant they told me customer called and canceled the order. Since DoorDash system was down during that period I can’t concoct with support. I had to cancel this order by myself. Usually in this case, customer wants to cancel the order and I’m already at the restaurant. I should receive a half guaranteed of this order.*Second is about my last two orders. There should be * dollars bonus for each order duirng *:**pm. I delivered two orders during bonus time and my accept rates is above **%. I didn’t receive any bonus at all.
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DoorDash

Customer service issue
Reported by GetHuman-jiayaosu
Feb 15th, 2019 - 8 mons ago
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Seen by 4 customers so far
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GetHuman-jiayaosu started working on this issue
Feb 15th 12:17am