My son rented a car on ********* through one of your companies Dollar Rent a Car. We we...

GetHuman5032011's customer service issue with Dollar Rent-A-Car from July 2020

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Who made the booking, Booking reference, Billing address, Email address on the account, and Loyalty program number (if applicable)
The issue in GetHuman5032011's own words
My son rented a car on ********* through one of your companies Dollar Rent a Car. We were notified by the Atlantic City NJ police that his body was found in the car body was found on **** (the day he was due to return the car). I have given the Dollar Road Assistance center information (case * and police department contact info) where his body was found. The agent told my husband and I that it was our responsibility to return the car and the deductions will keep coming out of the account until it is returned. I noticed today that they are still attempting to charge the daily fee and it is up to $***. I will be contacting the better business bureau today.

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Dollar Rent-A-Car

Customer service issue
Reported by GetHuman5032011
Jul 5th, 2020 - 4 months ago
Not resolved
Seen by 2 customers so far
Similar issue to 52 others
0 customers following this

Timeline

GetHuman5032011 started working on this issue
Jul 5th 10:23pm