Just purchased an Ariel ornament at our local Disney Store. It could easily break if dr...

GetHuman-scalz's customer service issue with DisneyStore.com from November 2018

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The issue in GetHuman-scalz's own words
Just purchased an Ariel ornament at our local Disney Store. It could easily break if dropped, but I was informed by the store cashier that you guys now charge for bags because you’ve “gone green”. **I didn’t really register the point I wasn’t getting a bag for my purchase until she handed me my item with no bag, unless I pay $* for it. **Obviously, I can afford the dollar for the bag. The principle that I have to pay, or not get a bag period, is ridiculous. What if I bought ** items? I would have to pay for each needed bag or be out of luck?**We just got back from Disney World for Halloween. Spent around $**,*** on or vacation. The fact your nickel and diming people for bags just upsets me. I went next door and asked for a bag from a different store who happily gave one to me, can you believe it, free of charge.
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Customer service issue
Reported by GetHuman-scalz
Nov 30th, 2018 - 6 mons ago
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GetHuman-scalz started working on this issue
Nov 30th, 2018 9:41pm