I need to send authentication documents to direct express to be able to transfer money...

GetHuman-rwethere's customer service issue with Direct Express from September 2020

Help with my Direct Express issue
The issue in GetHuman-rwethere's own words
I need to send authentication documents to direct express to be able to transfer money from my card to my bank. How do I do that?

GetHuman-rwethere did not yet indicate what Direct Express should do to make this right.

How GetHuman-rwethere fixed the problem
In order to be able to transfer money from your direct express card to your bank account you must submit verification to direct express, from there wait to be approved. Takes *-* days. Just email the following to ******@***.com**With ACH Transfer in the heading** photo of id** copy of bank statement
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Direct Express

Customer service issue
Reported by GetHuman-rwethere
Sep 12th, 2020 - 6 months ago
Fixed
GetHuman-rwethere shared how to fix
Seen by 31 customers so far
Similar issue to 11329 others
0 customers following this
Items needed
Card number
Name on account
Last 4 of SSN
Address on account
Your birthday

Timeline

GetHuman-rwethere started working on this issue
Sep 12th, 2020 3:25am
GetHuman-rwethere confirmed the issue is fixed. Hooray!
Sep 14th, 2020 8:16am
GetHuman-rwethere confirmed the issue is fixed. Hooray!
Sep 14th, 2020 8:23am
GetHuman-rwethere confirmed the issue is fixed. Hooray!
Sep 14th, 2020 10:53am