I found out on the **th of May, ****, that my account was suspended due to fraudulent a...

GetHuman4888892's Lost or Stolen Card issue with Direct Express from May 2020

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The issue in GetHuman4888892's own words
find out about fraudulent activity, cancel card and reorder one with express shipping ... I found out on the **th of May, ****, that my account was suspended due to fraudulent and suspicious activity. Ok, now i have called atleast ** times, been on hold the longest I could was for * hours. I called at *am that first time and since then every chance I get and holding atleast and hour and half. I just want my card cancelled and a new one expedited to me, thats it, no money was taken (thank God!) I cant do anything on the site cause it too has me locked out to cancel card and reorder...big red letters say "Call customer service: :( Need to pay some bills!!**Just need them to reissue me a new card...like yesterday or as soon as there was an issue...contacted me!!!
They do not realize that this is most of our life lines to paying bills and just lifes expenses. All we need is to be shown that they are listening and help us resolve problems. Online chat option would be start
To talk to a human for a start, then get my new card and move on with life!!!
** years
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Direct Express

fraudulent charges
Lost or Stolen Card issue
Reported by GetHuman4888892
May 30th, 2020 - a year ago
Not resolved
Seen by 4 customers so far
Similar issue to 13879 others
0 customers following this

Timeline

GetHuman4888892 started working on this issue
May 30th, 2020 3:50am