Direct Express Customer Service Issues

I am unable to use my card, which is frustrating. I had to cancel my longstanding card due to a car loan company wrongfully obtaining my card details and associating them with someone else's name in an attempt to sell me a car. Despite my efforts to rectify this with the loan company, they refuse to remove my card details without the buyer's consent. Additionally, I received notification that the case is closed without any reimbursement. I have acquired a new card to prevent future incidents, but am unable to reset my PIN as it differs from the old one, causing inconvenience when trying to contact customer service for assistance. This has resulted in a financial loss of $[redacted] and difficulty paying bills promptly. I kindly request guidance on changing my PIN to manage my finances effectively. Thank you.

I have tried contacting customer service but keep getting disconnected. I need assistance transferring funds from cards in my deceased mother's name, who previously managed finances for my dad and daughter, to cards in my name since I am now the payee. Following my mother's passing in May, there was remaining money on the cards. However, I am unsure if the June funds were deposited to her card and how to access that money. I urgently need to pay bills for my daughter and father. Unfortunately, due to unexpected financial complications, we are struggling to cover expenses. I borrowed money to prevent my father from losing his home, and now I need guidance on accessing the funds and transferring responsibilities as the new payee. Your prompt assistance is greatly appreciated as the situation is causing immense stress. Thank you for your understanding and support.

I need to speak with a level two representative to explain that my deceased mother was the payee for my father and daughter, whose cards are in her name. I have been approved to take over as the new payee and need assistance in accessing the funds left on the cards. Additionally, I am inquiring about the June payments for my father and daughter to cover their bills. I had to borrow money to prevent my father and daughter from becoming homeless as I can't access the funds on the cards. This is urgent as I have been unable to resolve this after multiple calls where I got disconnected. My mother passed away on May 15th, I completed the interview on May 19th, and the cards were deactivated despite being told they wouldn't be. Please help me resolve this matter promptly to avoid financial difficulties for my family.

My replacement card was sent via UPS on May 26, [redacted], with an expected delivery to my home address on May 27, [redacted]. However, despite UPS confirming its delivery, I have not received it. I initiated an investigation with UPS, but have not received any update yet. I've attempted to reach a representative at UPS and Direct Express unsuccessfully. I urgently need to speak with a Direct Express representative to inquire about accessing my benefits. Please get in touch with me promptly to help resolve this issue. Verne L. Pellington

In April, I purchased toilet paper on eBay for $33.16, only to discover it was a scam. Trying for two months, I've been attempting to retrieve my funds from PayPal. Despite eBay stating the dispute was settled in my favor, DirectExpress informed me they couldn't assist until a review was conducted, without having my latest details on hand. After DirectExpress initially refunded me on May 30, the funds were withdrawn again on June 6. This back-and-forth has left me with frustration and an abundance of documentation highlighting the ongoing issue. Conflicting statements from eBay and PayPal have only added to my distress. I insist on receiving a refund as I never received the product I paid for.

My wallet got stolen, along with my card. I contacted them to report the stolen card and paid for expedited shipping. However, instead of sending it to me, it was mailed to Texas, far from my location. Even though they have my correct address on file, they sent it to the wrong place. I was told they would cancel that card and send me a new one. It was supposed to arrive two weeks ago, but it has been over a month now, and I still haven't received a replacement card or been able to access my funds. Every time I call, I get disconnected due to high call volume. I haven't been able to reach them for weeks. This situation needs to be resolved immediately as it's causing me financial stress due to the delay.

I ordered a replacement card due to fraudulent charges and paid $14 for expedited delivery in 2 days. However, I have not received the card yet. Surprisingly, I was also charged a replacement fee, which should have been free as I'm entitled to one free replacement per year. Now, after waiting 10 days instead of the promised 2 days, my account is in the negative. I have been checking my mailbox daily, but the card hasn't arrived. I want my card within the two-day timeframe I paid for and a refund for the replacement fee since I shouldn't have been charged for the free replacement.

As an Office Manager at a Nursing Home in Florida, I have been assisting a resident with filing for State Benefits to cover his stay since January [redacted]. Despite his condition, we have faced challenges obtaining the necessary paper statements for Medicaid. His difficulty in communication, hearing, and vision has made the process harder. After encountering unhelpful representatives, today we finally found someone who understood the situation and unlocked his account to allow me to assist. However, when attempting to register him, we were locked out again. Despite explaining our situation to Porcha, she was uncooperative and refused to escalate the matter or provide the needed assistance. Time is running out as Medicaid has given us a deadline. It is crucial to consider the resident's age and circumstances. I am seeking help urgently to ensure he receives the support he needs.

I had someone steal my card and force me to withdraw money from the ATM, taking all my funds. Now I'm stranded in an unfamiliar town. I need to dispute these charges right away and have a new card sent to my address immediately. My stimulus check and last month's payment were stolen, leaving me with nothing. I want Direct Express to refund the full amount, change my PIN, and add a security question to prevent further unauthorized access to my account.

Hello, I'm Joshua Lynch. I was in jail at the end of February and got out on April 8th. I contacted customer service in late February to cancel my card because I lost it. They issued me a new card. When I was released from jail, I found out that my old card was not cancelled, and money was taken from it in March and April. I reported fraud, but it was denied. I have been locked out of my account since. I have been trying to reach them for help via email and phone calls for two months with no success. Please assist me in getting a new card, updating my information, and resolving this issue. My name is Joshua Lynch, address is [redacted] North Dixie Hwy Radcliff, KY, phone numbers are [redacted] (cell) and [redacted] (landline). Thank you.

Since May 29th, my account has been frozen post a deposit from the stimulus fund. Automatic payments have been denied causing issues with utility bills. My upcoming social security deposit should provide enough funds to cover these expenses. However, I am unable to access my account and customer service has not been helpful, offering only a recording or disconnections. I have spent hours on hold with no resolution. I am hoping for assistance in regaining access to my account to alleviate financial stress. Any guidance or support to resolve this matter would be greatly appreciated. Thank you.

I contacted customer service to check my account balance and deposit date since I have bills and rent coming up. However, after entering my social security number, the system said there were no active cards on my account, even though I recently received a new card. My purse was stolen, but I have the new card that isn't working. I've tried calling to speak with a live person, but the automated system keeps disconnecting me due to not recognizing my card as active. I'm unsure how to proceed to resolve this and need to reach a real person to fix the issue so I can manage my bills. Thank you. ~ R. J. Wyatt

I have been charged $[redacted].99 by PayPal for a service I do not want. Despite multiple attempts to unsubscribe after a trial period, the charge remains on my card. I have emailed and called their customer service to no avail. I kindly request assistance in having this charge removed as I cannot afford such expenses. Your help is greatly appreciated, and I hope we can resolve this issue promptly. Additionally, please prevent any future transactions like this from occurring through PayPal. Thank you for your attention to this matter.

I am experiencing the same issue as another individual on my Direct Express card with a company named C C LLC*SLITLU.COM for $47.66 on July 2nd at 8 am EST. This charge was unauthorized, and I did not place any orders. The transaction is still pending, and I urgently request the funds to be returned to my card immediately. I would appreciate a prompt resolution to this matter and request the cancellation of any subscriptions linked to my card. I am willing to provide my card number or any other necessary information upon request. Your quick response is highly appreciated before the pending charge is finalized. Thank you for your assistance. - Wayne C.

Unauthorized Transactions on Direct Express MasterCard: I noticed unauthorized withdrawals from my Direct Express account on July 2, [redacted]. The withdrawals totaling $[redacted].85 were made at CT Gas & Min, with $[redacted].00, $[redacted].00, and $[redacted].00 taken. My monthly SSA check is usually $[redacted], leaving me with only $15.15 in my account. I checked my online statement, which displayed MasterCard [redacted], but those four digits don't match my card. Concerned, I tried contacting customer service, but my card number was deemed invalid. I'm surprised by how someone could make these transactions without my physical card. I'm trying to locate the ATM used for the theft to resolve this issue. I need help as my bills need to be paid soon. Any assistance in tracking down the perpetrator would be greatly appreciated. Thank you, Penny S.

One of my daughter's friends stayed over at our house and, in the early hours of the morning, I noticed her leaving my room. She mentioned being confused about the location of the bathroom. After she left, I realized my wallet, kept in an entertainment center in my room, was missing. While most of my cards were still there, my Direct Express card, with $90 on it, was gone. It also held my Medicare, Medicaid, driver's license, SSI card, doctor's information, and a prescription. The Direct Express card only had $32 left on it. I want to check if there have been any attempts to use the missing card.

I recently misplaced my government-issued Direct Express card and ordered a new replacement card. UPS allegedly delivered it on July 6th at 1pm, stating it was left "at garage." I checked my mailbox and the garage area but found no sign of the package. My new replacement card seems to have been stolen or not properly delivered. I'm concerned about what happened to the card and would like to request a new replacement card. I want this next card delivered directly to my doorstep to prevent any issues with delivery or theft by nosy neighbors going through mail. Thank you.

I attempted to access my account history on Direct Express but couldn't do so due to a password error. I was unable to reset it and didn't receive the reset link via email, as my address has been updated from [redacted] to [redacted] Despite trying various helpline numbers, I was unable to reach a representative. My email was changed after a recent hacking incident three weeks ago, which is the reason for this update. I hope you receive this message so I can proceed with unlocking my account. Sorry for the inconvenience caused. Thank you and God bless.

I lost my Direct Express debit card several months ago and have been struggling to talk to a representative for assistance. I have reached out to Bank of America, Social Security, and EDD without success. When I attempt to report my lost card, I am prompted for my account number, which I do not have. I try using my SS number but then get stuck with an incorrect PIN message. When I try to reset my PIN, it asks for my account number again, causing more frustration. I was advised to contact the US Treasury department as a last resort. Please assist me in regaining access to my account. Thank you. - D.W.

I've been attempting to set a new pin for my Direct Express Card ending in [redacted]. The system allows me to go through the process, but when I enter [redacted] and try to confirm, it says it's incorrect. Customer Service said my card is locked due to multiple attempts and cannot create a new pin. I've been trying for weeks to update without success. Today, my password no longer works, preventing me from accessing my money. Despite my efforts, I'm stuck. How can I resolve this? - Kary S. [redacted] [redacted]