Direct Express Customer Service Issues

I'm seeking information regarding the recent activity on my card to assist the police and fraud authorities in apprehending the thief swiftly. The inability to reach a live person at Direct Express is concerning as it could facilitate further criminal activity. I have bills pending payment until my card and funds are returned, so a prompt response from Direct Express is crucial.

I was informed that it would take 3 to 5 days for my money to be refunded for unauthorized transactions. However, it has been 5 days now and still nothing. I have followed all the steps requested, including faxing a form detailing what happened - my card was hacked from Russia. I want to emphasize that I live in the US and did not make those transactions, so I am confused as to why my money has not been reimbursed yet. The lack of communication and support is frustrating. I have tried multiple times to reach out via phone, only to be disconnected after waiting for hours. I am considering switching to a different card company for my monthly paycheck. I am very disappointed with this service and will be warning others who also have cards from this company.

I have been unable to access my Direct Express account for nearly three weeks. The website only accepts U.S. ZIP codes, but I am located in Scotland. Additionally, my UK mobile number is not recognized, only U.S. phone numbers are valid. I am in urgent need to pay my rent, bills, and purchase essential items. I am worried if my account has been compromised or if there is another issue. I need to speak with someone at Direct Express to resolve this situation promptly to access my funds during these challenging times.

As a Direct Express cardholder receiving monthly SSDI benefits, I recently encountered a restriction on my card, likely due to multiple unsuccessful login attempts. Despite my repeated calls, I have been unable to reach a live representative, experiencing long hold times and even being abruptly disconnected after providing my card and social security numbers. When contacting other departments via Direct Express' direct deposit enrollment number, I received incorrect numbers or long wait times without resolution. It is crucial for me to verify my card's status and address any concerns of loss, theft, or fraud, but the lack of communication with Direct Express staff has made this task nearly impossible.

My card was functioning earlier this month, but suddenly stopped working a few days ago. Despite calling customer service daily for the past four days, I've been on hold for over 2 1/2 hours each time without resolving my problem. Being visually impaired, having my card operational is crucial for me. This situation has caused significant frustration as it's hindering my ability to pay bills. I am Gary Gonnella, currently using a neighbor's computer and email, so I would greatly appreciate a prompt response to assist me.

I lost my card, and now I can't connect. I only know the last 4 digits of my card, so whenever I try to input my SSI number or birthdate, it says it doesn't match my records. This is frustrating, and I'm unable to proceed. Additionally, I noticed your website only shows 6 out of the 7 last numbers with no 7th number listed. It seems like there might be oversights in the information provided online. This issue should be easily fixed, but I'm finding it impossible to resolve my problem. I've been trying to reach out for help, but the only option seems to be via email.

I contacted on Friday to request a replacement card as I am unsure of its current location. My benefits are loaded onto this card, and I urgently need to verify the address on file to retrieve it since I have moved recently. Unfortunately, despite calling Direct Express customer service multiple times, I have not been able to speak with a representative. This issue is preventing me from accessing vital funds to manage my expenses and support my family. I am concerned about where the new card will be delivered tomorrow. - Billie Jo Bowen

I have been repeatedly contacted by someone claiming their car was stolen and seeking reimbursement for purchases they actually made themselves. They have been filing fraudulent claims, and several witnesses, including myself, have observed them trying to blame others to get money back for their own spending. I am reaching out to request a direct contact from a staff member to address this issue promptly and ensure that the situation is resolved accurately. It is important to rectify this matter and prevent further misuse of resources.

I placed an order with Wish company online for $[redacted] for various products. Even though they provided me with a delivery date, I have not received anything yet. They are now asking me to pay for items that I already paid for in the amount of $[redacted]. I want a refund credited back to my account as I have not received the items I purchased. My name is Starlyn, and you can reach me at [redacted]. Direct Express Comerica Bank's customer service is lacking in communication and assistance. Thank you for your help, Starlyn.

Yesterday, I received a call from Amazon informing me that my account had been compromised. Regrettably, I disclosed all my personal information like address, social security number, and date of birth to the scammers. Realizing my mistake too late, I am now concerned about potential identity theft. I kindly request to have a scam alert placed on my account for added security. I have taken the precaution of closing the compromised card and have a replacement sent to my address at [redacted] Coffee Grinder Court, LV, NV, [redacted]. I have minimal financial assets, only receiving disability checks. Your attention to this matter is greatly appreciated. Thank you, Ruth P.

I need assistance disputing two transactions through Direct Express. After making online purchases and not receiving the orders, I attempted to reach out to the companies involved with no success. The clock is ticking on the dispute window, and I'm struggling to get in touch with Direct Express. Each time I call, I find myself stuck on hold for over 30 to 45 minutes. This has been going on for days now.

In March, my card was charged $40.98 that I did not spend. I had trouble accessing my Direct Express online account to check the transaction. When I called Direct Express and explained the issue, they informed me that Walmart.com had charged me the amount on March 11, [redacted]. I disputed the charge and filled out the necessary paperwork they sent me. However, after their investigation, they denied my claim and stated they didn't believe I was a victim of fraud. I requested to see the investigation documents, and all they provided was a copy of my dispute form and March transaction history. I maintain that I did not make that purchase on March 11, and I am disappointed that Direct Express did not take my claim seriously. I am frustrated with their response and feel like I have been called a liar. How should I proceed in this situation?

During the pandemic, I stayed at a shelter but had to leave due to discriminatory behavior from staff when discussing a No Contact Order privately. Despite staff knowing about the order, they ignored it, forcing me to spend my entire stimulus check on a motel due to the discrimination. This experience has caused me significant trauma. I am seeking to dispute the funds used for the motel stay from May 16-17th, [redacted] until now on my Direct Express Card. Additionally, there was physical violence at the motel during this time, further endangering me. I have a copy of the No Contact Order filed with the courts. As someone on SSI for mental health reasons, this situation has had a profound impact on me, affecting my coping skills and exacerbating my bipolar diagnosis. I kindly request the refunded amount be credited back to my Direct Express Card.

I've been on hold with Direct Express all day. A few weeks ago, I tried to use my card but it was declined. Even at the ATM, I couldn't withdraw money. After reaching them after 10 hours, they mentioned that my card was suspended but wouldn't give a reason, transferring me to someone else. Now back on hold for over an hour, it's frustrating. I need to pay bills and my rent but can't access my money. It feels like theft. The lack of information and long hold times make the situation more upsetting.

My card has been locked, and I need to unlock it. I've missed important calls trying to reach customer service for three days. Only been hearing music and a recording. I am struggling with pancreatic cancer and urgently need access to my funds for medical care. Please unlock my card. My name is Thomas Easterling and my phone number is [redacted]. The customer service line now only asks for a card number, making it challenging to get through. I fear this process may be deliberate to avoid helping customers. I need immediate assistance but still haven't received any. My card is finally working after days of attempting to speak with a representative. It's frustrating that it took so long to resolve. Thanks to GET HUMAN for their support in this matter.

On May 26, [redacted], I discovered my account was suspended due to fraudulent activity. I've called customer service over 30 times since then, enduring up to 7 hours on hold. The first call was made at 7 am, and each subsequent attempt involved waiting for at least an hour and a half. I urgently need my card cancelled and a new one sent promptly. Thankfully, no money was taken, but I am unable to access the website to handle this myself due to being locked out. The site instructs to contact customer service, which I've been trying to do to pay important bills. I need a new card reissued immediately to regain access.

I recently made several online orders for personal hobby accessories and two gifts for my wife. The first group of items went through smoothly, but when I tried to order the second group for my wife, I received an email from the retailer stating that my order was declined. Knowing my account balance, I found this unusual. To ensure my wife's surprise wasn't ruined, I contacted the customer service at Direct Express. After entering the necessary prompts, I was put on hold for 1.5 hours with elevator music playing in the background. Despite the frustration of being disconnected after the long wait, I called again and have been on hold for 27 minutes so far. It seems that Direct Express suspected suspicious activity, which I appreciate for security reasons. However, the main issue now is the stress of trying to speak to a live representative to resolve the situation. The long wait times have made this minor issue far more frustrating than it should be.

Several months ago, I requested Social Security to switch my direct deposit to Vystar. However, no one contacted me for months regarding this matter. I have attempted to transfer the money three times with the correct information, but each time the amount was deducted and then re-deposited back into my account. I urgently need access to my funds. Despite reaching out to Social Security three times, the phone calls were disconnected after 10 to 12 minutes. I have provided all the necessary information, but both Social Security and Vystar are unable to assist me effectively. I initiated the transfer through the automated system and have confirmation of all my attempts. I require immediate assistance as the current direct deposit method is not functioning correctly for me.

I have been trying to contact Root Insurance for two days now. They have charged my account $67 without authorization, and I have informed them multiple times about this issue. When I called them, they mentioned privacy guidelines prevent them from providing details, but the charges continue. I have even changed my card numbers, but the charges still appear on my statement. Additionally, I have unresolved issues like double charges from Uber and a lost phone in one of their vehicles. I suspect someone is remotely accessing their systems. Please reach out to me as soon as possible to address these matters. Despite promises of credits, no action has been taken, and I am facing eviction due to financial strain. If this is not resolved promptly, I will escalate this by contacting the news station.

I am having trouble using my card to pay for my rent and bills. My name is Markia Weber, and my card suddenly stopped working even though I got it just last month. I am frustrated because I cannot get through to someone at Direct Express, as I am put on hold forever and then disconnected. Social Security keeps saying the issue is with the card company. I need a solution urgently as I feel stuck without access to my funds. It is incredibly frustrating, and I need assistance promptly.