I have been on hold with direct express all day. a few weeks ago I tried to use my dire...

GetHuman4877864's customer service issue with Direct Express from May 2020

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The issue in GetHuman4877864's own words
I have been on hold with direct express all day. a few weeks ago I tried to use my direct Express card and it was declined. I tried to withdraw money out of the ATM and again it was declined. So now I'm on the phone with them and have been trying to reach them all day and I get no answer. ** hours later I finally got ahold of someone just to explain to them what was happening they told me they had suspended my card but they refused to tell me why and they said they would have to transfer me to yet another person. So now here I sit again on hold for another hour plus. This is so frustrating I have bills to pay and I'm not going to be able to pay my rent if I can't get access to my money. This is called theft and I'm very upset about it. there is no reason they should have suspended my card and then for that reason that they can't even answer their phones there's something up with that.

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Direct Express

Customer service issue
Reported by GetHuman4877864
May 28th, 2020 - a year ago
Not resolved
Seen by 10 customers so far
Similar issue to 13824 others
0 customers following this

Timeline

GetHuman4877864 started working on this issue
May 28th, 2020 12:32am

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