I have two transactions that I need to dispute, but I can't seem to get ahold of anyone...

GetHuman-stappjoe's Dispute a Charge issue with Direct Express from May 2020

Help with my Direct Express issue
Top Tip from another customer
You can also dispute a charge through the app. Once logged in, look up your ride under Your Trips, select the ride that you wish to dispute, then click "I would like a refund" and then select the reason for the refund request.
The issue in GetHuman-stappjoe's own words
I have two transactions that I need to dispute, but I can't seem to get ahold of anyone at direct express. I made two separate purchases online and never received my order. *i have tried to contact the companies and cannot get a response. There is a time limit to dispute a transaction and I'm running out of time. I have been trying to contact direct express but end up on hold for more than ** to ** mins. I've been trying for several days.

GetHuman-stappjoe did not yet indicate what Direct Express should do to make this right.

How GetHuman-stappjoe fixed the problem
I just kept trying. I get up early every morning so I called at about *:** AM and I got a hold of someone right away. However, The person I talked to was rude and threatened to hang up on me because I could not understand what she was saying. When I asked her to repeat something for a second time, she told me if I said what again she would hang up. It took all I had to keep from telling her what after every word she said. I still don't understand what she was telling me, but I gleaned enough to piece together enough info to resolve this. They're going to mail me a form to fill out and sign and send back with copies of my receipts. Thanks for responding so quickly
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Direct Express

Dispute a Charge issue
Reported by GetHuman-stappjoe
May 23rd, 2020 - 3 years ago
Fixed
GetHuman-stappjoe shared how to fix
Seen by 16 customers so far
Similar issue to 13804 others
0 customers following this
Items needed
Card number
Name on account
Last 4 of SSN
Address on account
Your birthday

Timeline

GetHuman-stappjoe started working on this issue
May 23rd, 2020 4:29pm
GetHuman-stappjoe confirmed the issue is fixed. Hooray!
May 26th, 2020 1:11pm