I'm requesting details and the specifics on the where my card was last used, therefore...

GetHuman-simstee's Dispute a Charge issue with Direct Express from May 2020

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GetHuman-simstee's next move: talk to Direct Express again when they open.
Direct Express's call center is closed now. We will send GetHuman-simstee a reminder to call them when they open. Nothing to do for now but wait!
Before contacting them, items GetHuman-simstee may need:
Card number, Name on account, Last 4 of SSN, Address on account, and Your birthday
Top Tip from another customer
You can also dispute a charge through the app. Once logged in, look up your ride under Your Trips, select the ride that you wish to dispute, then click "I would like a refund" and then select the reason for the refund request.
The issue in GetHuman-simstee's own words
I'm requesting details and the specifics on the where my card was last used, therefore*the police and fraud athorities can address this thief in a swift and timely manner.my not being able to communicate With a live person at Direct Express is only promoting criminal activity and not protecting the use on stolen cards.my bill's I pay monthly in on extension pending my card and money returned.a prompt response from Direct Express would be greatly appreciated!

GetHuman-simstee did not yet indicate what Direct Express should do to make this right.

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Direct Express

Dispute a Charge issue
Reported by GetHuman-simstee
May 9th, 2020 - 2 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 13411 others
0 customers following this

Timeline

GetHuman-simstee started working on this issue
May 9th, 2020 7:12pm