Before contacting them, items GetHuman-simstee may need:
Card number, Name on account, Last 4 of SSN, Address on account, and Your birthday
Top Tip from another customer
You can also dispute a charge through the app. Once logged in, look up your ride under Your Trips, select the ride that you wish to dispute, then click "I would like a refund" and then select the reason for the refund request.
The issue in GetHuman-simstee's own words
I'm requesting details and the specifics on the where my card was last used, therefore*the police and fraud athorities can address this thief in a swift and timely manner.my not being able to communicate With a live person at Direct Express is only promoting criminal activity and not protecting the use on stolen cards.my bill's I pay monthly in on extension pending my card and money returned.a prompt response from Direct Express would be greatly appreciated!
GetHuman-simstee did not yet indicate what Direct Express should do to make this right.
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How GetHuman-simstee fixed the problem
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