Direct Express put a hold on my card and has three months of my social security benefit...

GetHuman4370958's customer service issue with Direct Express from February 2020

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Card number, Name on account, Last 4 of SSN, Address on account, and Your birthday
The issue in GetHuman4370958's own words
Direct Express put a hold on my card and has three months of my social security benefits I've had recent compromise of my card And they Require me to send documentation. Concerning my identity before they will send me a substitute card - which is the only Way I can access my money. My social security benefits are my only source of income. I have certain documents but I cannot get my birth certificate. Because I have no money to Order it. Because all my money is tied up. all tied up. Not only that but I am getting ready to be evicted from my apartment. And can't wait The time it would take to get my birth certificate even if I could pay for it. I need to find out if I can. Just close out. Direct Express Account Could I get the money?

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Direct Express

Customer service issue
Reported by GetHuman4370958
Feb 18th, 2020 - 8 months ago
Not resolved
Seen by 1 customer so far
Similar issue to 12336 others
0 customers following this

Timeline

GetHuman4370958 started working on this issue
Feb 18th 4:37am