My husband died at the hospital on Dec. **th m, ****. Prior to this event his id, soci...

GetHuman-lsbaynes's Update Account Info issue with Direct Express from February 2020

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Card number, Name on account, Last 4 of SSN, Address on account, and Your birthday
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The only way to update account information is to log in and go to the settings feature or personal info on your account.
The issue in GetHuman-lsbaynes's own words
My husband died at the hospital on Dec. **th m, ****. Prior to this event his id, social security card, direct express card and misc. id contained in his plastic "wallet" was misplaced. **while at the hospital I ordered the replacement card to update and transfer the funds. **There had been transactions which were questionable as well as refunds which I expected but was not allowed to access following my notification of his passing which took some time as the phone also came up missing.

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Direct Express

Update Account Info issue
Reported by GetHuman-lsbaynes
Feb 3rd, 2020 - a year ago
Not resolved
Seen by 1 customer so far
Similar issue to 11877 others
0 customers following this

Timeline

GetHuman-lsbaynes started working on this issue
Feb 3rd, 2020 1:20am

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