Unable to get my money on my Direct Express Card. Been calling * or * times a day. Need...

GetHuman-sexywand's customer service issue with Direct Express from December 2019

Help with my Direct Express issue
The issue in GetHuman-sexywand's own words
The problem: Unable to get my money on my Direct Express Card. Been calling * or * times a day. Need help !!!!

GetHuman-sexywand did not yet indicate what Direct Express should do to make this right.

How GetHuman-sexywand fixed the problem
Called and waited nearly * hours. Said there had been a fraudulent charge and my card was compromised. Sending a new one, will let you know if it works.
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Direct Express

Customer service issue
Reported by GetHuman-sexywand
Dec 6th, 2019 - a year ago
Fixed
GetHuman-sexywand shared how to fix
Seen by 10 customers so far
Similar issue to 10635 others
0 customers following this
Items needed
Card number
Name on account
Last 4 of SSN
Address on account
Your birthday

Timeline

GetHuman-sexywand started working on this issue
Dec 6th, 2019 3:49pm
GetHuman-sexywand confirmed the issue is fixed. Hooray!
Dec 6th, 2019 10:02pm
GetHuman-sexywand confirmed the issue is fixed. Hooray!
Dec 6th, 2019 10:03pm