On November *st, ****, I attempted to make a withdrawal from a ATM at **:** am. The ATM...

GetHuman-dwcaptia's Dispute a Charge issue with Direct Express from November 2019

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You can also dispute a charge through the app. Once logged in, look up your ride under Your Trips, select the ride that you wish to dispute, then click "I would like a refund" and then select the reason for the refund request.
The issue in GetHuman-dwcaptia's own words
On November *st, ****, I attempted to make a withdrawal from a ATM at **:** am. The ATM did not give me the ***$ I requested. I contacted direct express and was told to contact the bank of the atm. On Saturday the *nd I again contacted direct express and stated the bank needs a report of dispute. I was given so call email for direct express and today the *th bank stated they couldn't get it the email or fax number to go through to direct express.im highly angry about the direct express company I need that money for rent. I'm getting jerked around

GetHuman-dwcaptia did not yet indicate what Direct Express should do to make this right.

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Direct Express

Dispute a Charge issue
Reported by GetHuman-dwcaptia
Nov 6th, 2019 - a year ago
Not resolved
Seen by 3 customers so far
Similar issue to 22504 others
0 customers following this

Timeline

GetHuman-dwcaptia started working on this issue
Nov 6th, 2019 12:41am
GetHuman-dwcaptia indicated the issue is not fixed yet.
Nov 6th, 2019 6:21am
GetHuman-dwcaptia indicated the issue is not fixed yet.
Nov 6th, 2019 6:22am
GetHuman-dwcaptia indicated the issue is not fixed yet.
Nov 6th, 2019 6:22am
GetHuman-dwcaptia indicated the issue is not fixed yet.
Nov 6th, 2019 6:22am
GetHuman-dwcaptia indicated the issue is not fixed yet.
Nov 6th, 2019 6:22am

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