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Help with my Direct Express issue
The issue in GetHuman1441342's own words
I was trying to do something, and ran into a problem.

GetHuman1441342 did not yet indicate what Direct Express should do to make this right.

How GetHuman1441342 fixed the problem
To whom this may concern I had to go to my local Social Security office so they could call direct Express to confirm my identity.I still have to wait ** till ** hours before I can use my debit card.This experience has been so unconvenient for me. IM DISABLE and have a child.I dnt understand why my debit card was suspended in the beginning.Direct Express ask numerous of questions just to verify your identity. Even question on your credit report.I was a VICTIM of FRAUD so I could not answer a question I didn't know about. So my card was suspended. I told the representative none of them above and she still insisted I had * answer either A,B,C, are D .That was something I couldn't answer. So my card was suspended. THIS WAS THE MOST STRESSFUL EXPERIENCE EVER.BUT HOPEFULLY THE ISSUE WILL B RESOLVED.AFTER MY LOCAL SOCIAL SECURITY OFFICE VISIT...
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Direct Express

Customer service issue
Reported by GetHuman1441342
Oct 14th, 2019 - 2 years ago
Fixed
GetHuman1441342 shared how to fix
Seen by 4 customers so far
Similar issue to 21042 others
0 customers following this
Items needed
Card number
Name on account
Last 4 of SSN
Address on account
Your birthday

Timeline

GetHuman1441342 started working on this issue
Oct 14th, 2019 8:55pm
GetHuman1441342 indicated the issue is not fixed yet.
Oct 17th, 2019 9:39pm
GetHuman1441342 indicated the issue is not fixed yet.
Oct 17th, 2019 9:40pm
GetHuman1441342 confirmed the issue is fixed. Hooray!
Oct 17th, 2019 9:42pm