Used my direct Express card for a large payment and that payment is being refunded back...

GetHuman2462970's customer service issue with Direct Express from March 2019

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The issue in GetHuman2462970's own words
Used my direct Express card for a large payment and that payment is being refunded back to the card. I need confirmation that a refund back to the card is possible. I have tried at least *** times to reach someone on the phone but am repeatedly hung up on. I need to speak to someone immediately about this to make sure it is possible to have my refund from Toyota put back onto the direct Express card.
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Direct Express

Customer service issue
Reported by GetHuman2462970
Mar 12th, 2019 - 5 mons ago
I have an issue with Direct Express too
Not resolved
Seen by 3 customers so far
Similar issue to 7934 others
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GetHuman2462970 started working on this issue
Mar 12th 5:52pm