Before contacting them, items GetHuman2227650 may need:
Card number, Name on account, Last 4 of SSN, Address on account, and Your birthday
Top Tip from another customer
This line is very busy. To reduce your wait time, call their number, when it asks you to select a language select option 3. This line is also 24hrs; to reduce your wait time further call after 9pm
The issue in GetHuman2227650's own words
According to your website on my phone stated of a ATM transaction for $***.** on ********. How could it be that sum ? What evidence (hard copy) that shows to the customer makes the transaction? Reply by my email address *****@***.com. I've attempted many times to get thru to customer services but it (recording) tell me to call back later. CFPB is aware of this thru me . My name is Charles Grant. I need a reply without tier * or * violating my rights under Federal law . (Electronic funds transfer act , section E.) & Privacy act of '**. When I call them back they better have adjusted. O C C knows this.
GetHuman2227650 did not yet indicate what Direct Express should do to make this right.
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